Strategy and Operations

About the role

We are seeking a Strategy & Operations powerhouse to join Candid. This role serves as an internal consultant and operator, identifying, prioritizing, and solving some of Candid’s most important business challenges. The role involves leading special projects and strategic initiatives, owning and scaling partnership operations, monitoring partnership health and performance, and driving cross-functional alignment across teams.

Responsibilities

• Serve as an internal consultant and operator, identifying, prioritizing, and solving some of Candid’s most important business challenges
• Lead special projects and strategic initiatives on behalf of executive leadership, driving alignment and execution across multiple teams
• Own and scale partnership operations by working cross-functionally with internal and external stakeholders to ensure successful partnership performance and execution
• Monitor partnership health and performance, identify operational bottlenecks, and develop scalable processes that support continued growth
• Own key funnel metrics and business performance reporting for Candid’s product offerings
• Partner with Product, Clinical, and Commercial teams to identify opportunities to improve conversion, adoption, retention, and overall funnel performance
• Program manage key strategic initiatives supporting growth, including clinical product enhancements, AI-enabled workflow improvements, and operational scaling efforts
• Drive cross-functional alignment across teams to ensure initiatives remain on track and deliver measurable business outcomes
• Own and continuously improve key operational metrics across the Candid treatment journey and manufacturing to identify and implement process improvements within the customer journey, digital treatment planning and manufacturing workflows
• Use data, experimentation, and operational rigor to measure impact and continuously optimize processes across the business

Requirements

• 4–7 years of experience in strategy, management consulting, business operations, operations leadership, or a related field
• Exceptional business judgment and problem-solving skills with a demonstrated ability to navigate ambiguity and drive results
• Proven track record of leading complex cross-functional initiatives from strategy through execution
• Strong analytical skills with experience using data to identify opportunities, influence decisions, and measure business impact
• Demonstrated ability to leverage AI tools and automation to increase personal productivity, improve team effectiveness, and drive business outcomes

Qualifications

• Experience using SQL, Looker, Tableau, Sigma, or similar analytical tools preferred
• Excellent communication and stakeholder management skills, including experience influencing senior leaders and aligning teams around a common objective
• Strong project and program management capabilities with an ability to manage multiple priorities simultaneously
• Clear results orientation with a bias toward action and ownership
• Demonstrated ability to build scalable processes and operational systems in fast-paced environments

Skills

• Strategic thinking and problem-solving
• Project management and program management
• Data analysis and interpretation
• Collaboration and cross-functional teamwork
• Leadership and influence
• Operational efficiency and process improvement
• AI and automation proficiency

Benefits

• Competitive compensation
• Stock option plan
• Unlimited PTO
• Work from home stipend
• Comprehensive health coverage (medical, dental, vision)
• Generous parental leave
• Significant discount on our customized treatment plans and aligners

Pay

$155,000 - 170,000

Schedule

This role is remote and requires 30% travel, including international travel.