Strategist, Agent Development - Retail

About the role

Sierra is seeking an Agent Strategist to own the development and deployment of AI agents for retail customers. This role requires a deep understanding of customer needs and the ability to translate those needs into effective AI solutions.

Responsibilities

• Own the entire agent development lifecycle, from initial scope to production launch and continuous improvement.
• Work closely with enterprise leaders to shape AI strategies that drive business outcomes.
• Partner with customer teams to troubleshoot issues and ensure the agent builds stays on track for launch.
• Surface unmet needs from customer interactions and feed them back to research and platform teams.
• Lead example projects such as launching order management agents, shopping agents, in-store support agents, booking agents, and campaign agents.

Requirements

• Customer obsession: Understanding and meeting the needs of retail customers.
• Communication: Clear and persuasive communication with both technical and non-technical audiences.
• Strategic problem-solving: Analyzing complex problems and adapting quickly to changes.
• Technical aptitude: Comfortable with technical concepts and able to follow engineering tradeoffs.
• Ownership and delivery: Ability to manage multiple complex projects and deliver results.
• Genuine interest in Financial Services and improving the end customer experience.

Qualifications

• A degree in Computer Science, Engineering, Mathematics, or a related technical field, or equivalent practical experience.
• An MBA or comparable experience at the intersection of technology and business.

Skills

• Experience building or deploying AI/LLM agents in production.
• Hands-on experience with eval frameworks, agent tooling, RAG, and prompt engineering.
• Comfortable working with technical concepts and systems architecture.

Benefits

• Flexible (unlimited) paid time off.
• Medical, dental, and vision benefits for you and your family.
• Life insurance and disability benefits.
• Retirement plan dependent on country of employment.
• Parental leave.
• Fertility and family building benefits through Carrot.
• Lunch and snacks provided.
• Discretionary benefit stipend.
• Free alphorn lessons.

Pay

Competitive salary and performance-based incentives.

Schedule

Full-time position with flexible hours to accommodate customer needs.