Agent, Retail

Job Summary

The Agent, Retail is responsible for the smooth operation of the Boutique, maintaining appropriate levels of stock and supplies for the team, and liaising with all guests in a polite and professional manner. In addition, they will prepare financial reports as needed.

Key Duties & Responsibilities

• Follows the brand principle of We Create Joy in every interaction, both internally and externally
• Guarantees the retail outlet is manned at all times
• Delivers warmth and professionalism when interacting with guests
• Aks open-ended questions and uses product knowledge to make thoughtful sales recommendations
• Reports guest preferences to the Front Office Team to keep the SAGA system updated for future uses
• Responsible for all promotional activities, ensuring targets are met
• Provides ideas to the management team on how to improve sales to drive the success of the department
• Assists with receiving shipments, re-stocking, and merchandising the sales floor
• Ensures all displays are visually attractive
• Counsults inventory reports as directed by the Finance team
• Maintains any cash floats, recordkeeping as required by the Finance team
• Assists with conducting and compiling reports as requested by members of management
• Participates in training as required by their direct manager or other members of management, including cross-training
• Assists with additional duties, as requested by the Manager, Retail or other members of the management team

Skills, Experience, & Educational Requirements

• At least 2 years’ experience as a Retail Agent is required, preferably in a hotel setting
• Must possess computer literacy skills, being knowledgeable in programs like Microsoft Outlook (e.g. Word, Excel, PowerPoint)
• Must have superior organizational skills
• Must have excellent communication skills, being able to read, write, and speak in English proficiently
• Must possess proper telephone etiquette

Benefits

• Medical insurance - 80% of premium paid by employer
• Health Savings Account with $50 employer contribution per pay period
• Dental, vision & life insurance - 100% of premium paid by employer
• 5 weeks of PTO (Paid Time Off)
• 8 paid holidays
• Uniform provided & complimentary laundering
• Complimentary transportation to/from resort
• Complimentary meal per shift
• Subsidized housing based on availability
• Discounts at F&B outlets on property
• 14 nights per year at $100/night* at Kerzner Properties worldwide
• Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership

Physical Requirements

• The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation.
• Physical requirements include, but are not limited to:
• Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods
• Frequent bending, twisting, stooping, reaching, and pulling
• Lifting and carrying of loads weighing up to 50 pounds
• Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.