Strategic Technology Services Specialist

About the role

The Strategic Technology Services Specialist serves as a key operational resource within the Office of Technology Services' Strategic Technology Services team, supporting the effective delivery of internal operations and external technology services.

Responsibilities

• Manage all aspects of conference center operations, including reservations, scheduling, event logistics, facility readiness, customer service, operational procedures, utilization analysis, performance reporting, and continuous improvement initiatives designed to maximize customer satisfaction, operational efficiency, and revenue generation.
• Work directly with the Marketing and Communications team to develop and implement outreach strategies that increase awareness of conference center services, expand external partnerships, and support revenue-generating opportunities.
• Develop, maintain, and analyze operational reports and performance metrics related to conference center utilization, purchasing activities, revenue generation, and other assigned functions to support organizational planning and decision-making.
• Oversee technology procurement activities across MCIU programs and departments, including purchase requests, vendor communications, procurement documentation, purchasing compliance, financial tracking, reconciliation activities, and maintenance of procurement records and tracking systems.
• Manage OTS contract administration and Board approval processes, including maintaining contract documentation, preparing Board agenda items and supporting materials, monitoring approval timelines, and ensuring the completeness, accuracy, and compliance of submitted documentation.
• Maintain a high level of customer service, professionalism, confidentiality, and attention to detail.
• Identify opportunities for process improvement and operational efficiencies.
• Participate in cross-functional projects supporting organizational efficiency and innovation.
• Support and maintain E-rate documentation, application tracking, invoicing support, compliance records, and related technology billing activities for participating Local Education Agencies, ensuring accuracy, timeliness, and adherence to program requirements.
• Oversee shipping logistics, ensuring the efficient and timely delivery of IT equipment for MCIU and contracted Local Education Agencies.
• Perform other related duties as assigned by the Supervisor of Strategic Technology Services.

Requirements

• Associate's degree or equivalent work experience required. Bachelor's degree preferred.
• Certificate(s) in Computer Science, Information Technology, Project Management, and/or industry-recognized related areas preferred.
• 1-3 years of progressive experience in project coordination, procurement, A/V management, or a related field required.
• Expertise (includes one or more of the following): Professional approach to their work that includes very strong customer service skills. Interfacing frequently with customers and stakeholders. Strong technology skills, including extensive use of Microsoft applications as well as MCIU software. Specialized skills in area to be able to work autonomously as proven through work experience. Technical proficiency in AV systems, event scheduling software, and basic troubleshooting, required. Experience with client relations, scheduling, and problem-solving. Excellent customer service and communication skills. Ability to work independently, prioritize tasks, and make decisions. Experience coordinating purchasing, financial reconciliation, billing, budgeting, or related functions preferred. Ability to work as a member of a team, follow directions, and follow through with completed assigned tasks with minimal supervision. Ability to work in an environment with frequent interruptions. Ability to manage time, meet deadlines, and read and understand highly technical documents. Excellent communication skills, organizational skills, and problem-solving skills; ability to use technology to work effectively.
• Valid driver's license and safe driving record without major traffic violations; travel to school buildings as required.
• Original certificates of clearance from the State Police, Child Abuse Registry, and PDE FBI.

Qualifications

• Associate's degree or equivalent work experience required. Bachelor's degree preferred.
• Certificate(s) in Computer Science, Information Technology, Project Management, and/or industry-recognized related areas preferred.
• 1-3 years of progressive experience in project coordination, procurement, A/V management, or a related field required.
• Expertise (includes one or more of the following): Professional approach to their work that includes very strong customer service skills. Interfacing frequently with customers and stakeholders. Strong technology skills, including extensive use of Microsoft applications as well as MCIU software. Specialized skills in area to be able to work autonomously as proven through work experience. Technical proficiency in AV systems, event scheduling software, and basic troubleshooting, required. Experience with client relations, scheduling, and problem-solving. Excellent customer service and communication skills. Ability to work independently, prioritize tasks, and make decisions. Experience coordinating purchasing, financial reconciliation, billing, budgeting, or related functions preferred. Ability to work as a member of a team, follow directions, and follow through with completed assigned tasks with minimal supervision. Ability to work in an environment with frequent interruptions. Ability to manage time, meet deadlines, and read and understand highly technical documents. Excellent communication skills, organizational skills, and problem-solving skills; ability to use technology to work effectively.
• Valid driver's license and safe driving record without major traffic violations; travel to school buildings as required.
• Original certificates of clearance from the State Police, Child Abuse Registry, and PDE FBI.

Benefits

Competitive salary. Comprehensive benefits, including medical, dental, prescription, and vision insurance coverage. Tuition reimbursement. Eligibility for federal student loan forgiveness. Participation in PSERS (Public School Employees' Retirement System). Paid time off benefits.

Pay

$30.18/hour - $35.50/hour (T3)

Schedule

Monday-Friday, 7 hours/day, 12 months (260-262 days/year)