Strategic Technical Advisor - Knoxville, TN

Responsibilities

• Maintain strong client relationship, serve as trusted strategic advisor leveraging scheduled, ad-hoc, and C-Level meetings.
• Develop and maintain a deep functional knowledge of customer’s goals, technical challenges, business objectives, critical infrastructure, and proactively mitigate risk within the environment.
• Perform Technical Business Review (TBRs) meetings based on clients short- and long-term business needs, technology trends and present solutions in alignment with company's services and methodologies.
• Leverage trend analysis and reports to drive data driven decisions, recommendations, operational improvements, for both the client and company.
• Maintain technical competence by attending and participating in trainings, webinars, and certification courses.
• Collaborate with internal technical teams regarding execution of advisory driven project planning.
• Provide client-based feedback to company management on new needs not currently addressed within company's service catalog with a focus on continuous improvements and enhancements.
• Forecasting opportunity (risk, profitability, prediction, etc.) on assigned accounts.
• Assist with client facing budget forecasting, financial cost analysis reports and documentation.
• Maintain a high customer satisfaction and renewal rate for assigned customers.
• Other duties as assigned.

Requirements

• At least five years of experience in a similar customer service, technical advisory, or IT Director/Manager oriented role.
• Technically literate in cloud and on-premises enterprise network infrastructure, including end-user devices, virtualization, networking, wireless, backup & disaster recovery, and cybersecurity.
• Business literate with basic to intermediate skills in strategy, budgeting, forecasting, and risk management, problem solving.
• Proven ability to adapt to new technologies, situations, and environments and learn quickly.
• Demonstrated presentation skills, including confidence and comfort over the phone and in front of audiences both small and large.
• Exceptional interpersonal skills and ability to build relationships with senior-level executives as well as negotiate with and influence both internal and external decision makers.
• Strong leadership skills, acting as our clients’ trusted advisor.
• Excellent written and oral communication skills, including client-facing presentation skills.

Benefits

Arctiq is an equal opportunity employer.