Strategic Service Manager - San Diego, CA

What to Expect

• Partner with BSH commercial sales team to foster relationships with key accounts.
• Partner with sales team on strategy for local and national SureCare® adoption, expansion & retention.
• Communicate effectively and often with internal stakeholders including but not limited to BSH Sales & Leadership, Global Service, Service & Commercial Marketing, Customer Success, Field Service Leadership, Legal, Finance, and IT.
• Work with sales teams to identify/assess business opportunities and to drive SureCare® contract and account performance.
• Partner with Commercial Sales & Field Service to lead customer Quarterly Business Reviews, aligned to drive growth in both service and capital portfolios.
• Partner with Customer Success, Marketing & IT to develop analytical tools to provide more sophisticated customer data for targeting and tracking.
• Partner with National Accounts to communicate the divisional strategy for growth and retention of business.
• Identify, develop, and maintain effective internal and external business relationships; ensure key contacts are maintained throughout the sales process and post-sale activities.
• Work closely with cross-divisional branches to drive collaboration and improve return on investment for Hologic.
• Support cross-divisional leaders and managers in business opportunities.
• Gather market data and provide industry analyses as necessary.
• Provide timely, informative data that enables management to make effective pricing and programming decisions.
• Partner with Marketing to identify and develop custom service solutions for key accounts and to ensure synchronicity in executing marketing strategy with Field Services.
• Partner with Finance and leadership to identify flexible service financing opportunities and create the strategy to execute upon.
• Identify opportunities to maximize business by converting various GPO/IDN agreements from competitive accounts.
• Must be capable of working with executive level leaders internally and externally to grow relationships, identify opportunities and maximize SureCare® agreements in accounts.
• Recommend participation in industrial, scientific, and other types of exhibitions and may develop targeting campaigns and programs in collaboration with the Sales Education team.
• Collaborate with Sales Training team and participate in the sales and/or marketing training of others.
• Act as the point of contact for key customer RFP’s.
• Support Regional Managers as they work through local RFP’s.
• Strategize with Customer Success and Renewal Specialist on maximizing non key account SureCare® revenue.

Qualifications

• Bachelor’s degree required.
• MBA or advanced degree preferred.
• 8+ years related sales and/or marketing experience required.
• Medical marketing and/or related field sales/GPO and IDN sales management preferred.
• Proven ability to develop strategies that complement and contribute to overall business objectives.
• Demonstrated ability to develop both internal and external long-term customer relationships.
• Excellent communication and interpersonal skills inclusive of the ability to work with diverse groups.
• Demonstrated excellence in presentation creation and delivery skills.
• Proven ability to analyze sales data from a variety of sources.