Strategic Projects Specialist

Responsibilities

• Support the day-to-day execution of strategic projects across shipboard and shoreside operations, including guest experience, onboard revenue, product innovation, and process improvements.
• Conduct detailed quantitative and qualitative analysis to inform project direction and measure impact.
• Aid in scoping, planning, and implementing project workstreams, ensuring objectives, timelines, and deliverables are clearly defined and met.
• Prepare and maintain project documentation, including business cases, implementation plans, and progress reports for leadership review.
• Cook up with cross-functional teams to facilitate alignment and accountability on high-priority initiatives.
• Maintain project milestones and timelines, proactively identifying risks or barriers and supporting their resolution.
• Prepare clear communications and reporting materials to update stakeholders and leadership on project status and outcomes.
• Collaborate with the Manager, Strategic Projects, and other team members to share insights, best practices, and lessons learned.
• Contribute to a collaborative, high-performance team culture focused on innovation and operational excellence.
• Support process improvement efforts and champion experimentation within project workstreams, helping to drive ongoing transformation.

Requirements

• Bachelor’s degree required
• 2+ years of experience in business intelligence, or an alternative analytical field, preferably in hospitality, cruise, or travel industries.
• Proven track record of delivering large-scale, cross-functional initiatives with significant financial impact.
• Exceptional leadership, communication, and stakeholder management skills.
• Ability to thrive in a fast-paced, matrixed environment.
• Strong analytical and problem-solving abilities, with a track record of turning data and insights into actionable plans.
• Advanced project management skills, including the ability to coordinate multiple initiatives and drive cross-functional collaboration.
• Excellent written and verbal communication skills, with experience preparing presentations and reports for senior audiences.
• Ability to synthesize complex information and present it in a clear, compelling manner.
• Proficiency in building relationships and working effectively across teams and organizational levels.
• Adaptability and resourcefulness in a fast-paced, dynamic environment.
• Experience in the travel, hospitality, or consumer experience industries is preferred.

Pay

This position is considered Hybrid and follows the Company’s schedule of three days in the office per week (Tuesday – Thursday).