Specialist, Strategic Projects

About the role

The Specialist, Strategic Projects is a hands-on contributor within the Strategy & Analytics organization, reporting to the Manager, Strategic Projects. This role supports the execution of strategic initiatives across shipboard and shoreside operations, focusing on transformation, innovation, and performance improvement. The Specialist works closely with project teams and senior stakeholders to conduct analysis, manage program details, and ensure deliverables are met. By coordinating across departments, tracking progress, and resolving barriers, this position drives measurable outcomes for high-priority projects and contributes to the brand’s long-term success and operational excellence.

Responsibilities

• Project Execution & Analysis: Support the day-to-day execution of strategic projects across shipboard and shoreside operations, including guest experience, onboard revenue, product innovation, and process improvements. Conduct detailed quantitative and qualitative analysis to inform project direction and measure impact. Assist in scoping, planning, and implementing project workstreams, ensuring objectives, timelines, and deliverables are clearly defined and met. Prepare and maintain project documentation, including business cases, implementation plans, and progress reports for leadership review.
• Program Management & Coordination: Coordinate with cross-functional teams to facilitate alignment and accountability on high-priority initiatives. Monitor project milestones and timelines, proactively identifying risks or barriers and supporting their resolution. Prepare clear communications and reporting materials to update stakeholders and leadership on project status and outcomes.
• Continuous Improvement: Work closely with the Manager, Strategic Projects and other team members to share insights, best practices, and lessons learned. Contribute to a collaborative, high-performance team culture focused on innovation and operational excellence. Support process improvement efforts and champion experimentation within project workstreams, helping to drive ongoing transformation.

Requirements

• Bachelor’s degree required
• 2+ years of experience in business intelligence or an alternative analytical field, preferably in hospitality, cruise, or travel industries
• Proven track record of delivering large-scale, cross-functional initiatives with significant financial impact
• Exceptional leadership, communication, and stakeholder management skills
• Ability to thrive in a fast-paced, matrixed environment
• Strong analytical and problem-solving abilities, with a track record of turning data and insights into actionable plans
• Advanced project management skills, including the ability to coordinate multiple initiatives and drive cross-functional collaboration
• Excellent written and verbal communication skills, with experience preparing presentations and reports for senior audiences
• Ability to synthesize complex information and present it in a clear, compelling manner
• Proficiency in building relationships and working effectively across teams and organizational levels
• Adaptability and resourcefulness in a fast-paced, dynamic environment
• Experience in the travel, hospitality, or consumer experience industries is preferred

Schedule

This position is considered Hybrid and follows the Company’s schedule of four days in the office per week (Monday – Thursday). Beginning in 2028, this position will remain on the same Monday – Thursday in-office schedule but will transition to our new headquarters in the Miami, FL area.

Benefits

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives