Strategic Partnership Manager

About the role

Assembled helps companies scale great customer support. As consumers, we’ve all been there. You need help, you’re stuck on hold or going in circles with an AI, and your problem still isn’t solved. Behind great support is a complex operational problem: thousands of people and AI agents working across teams, time zones, and products as new problems emerge. Assembled gives support leaders the tools to manage that complexity, from AI agents that resolve customer issues to software that forecasts demand, builds schedules, and makes intraday adjustments. More than 400 companies, including DoorDash, Salesforce, Stripe, and Sephora, trust Assembled. We've raised $71M from NEA, Emergence Capital, Stripe, and Basis Set Ventures and have offices in San Francisco, New York, and London.

The Role Partnerships already drive 25% of Assembled’s revenue (50% revenue in the last quarter alone!), and there’s a big opportunity to make them an even bigger growth engine. Assembled sits in the middle of a complex support ecosystem. Our customers use a mix of platforms to manage people, workflows, customer conversations, and increasingly, AI agents. The right partnerships plug us more deeply into that world, giving support teams a more connected way to run their operations across the systems they already use. That makes Assembled more valuable to customers and creates new ways for us to win business. As Strategic Partnerships Manager, you’ll own two of Assembled’s most important existing partner relationships at a point where there’s more to unlock. You’ll help set the strategy, drive the execution, and see the results directly in pipeline and revenue. You’ll work closely with Sales, Implementation, Customer Success, and leadership to identify where these partnerships can go further and bring the right teams together to make it happen. If you want to take a few high-stakes partnerships and turn them into meaningful growth levers at an organization that is fully bought into the value of Partnerships, this is the role. Get it right, and you’ll materially influence how Assembled grows.

Responsibilities

• Turn relationships into revenue. Go deep within established partner organizations, build relationships across teams and seniority levels, map the accounts with the most potential, work directly with partner sellers, and stay close to opportunities until they become pipeline and revenue.
• Create real pull for Assembled with partners. Give partners the messaging, proof points, enablement, and customer stories they need to confidently bring Assembled into the right conversations.
• Make strong partnerships compound. Build on proven motions, identify new ways to unlock value within each partnership, and turn what works into repeatable playbooks that drive more impact over time.
• Use AI to multiply your impact. Leverage AI