Strategic Partnership Leader – Revenue Cycle Management Services

Key Responsibilities

• Own the performance of all strategic partnerships, ensuring outcomes align with Healthrise standards and client expectations.
• Drive accountability against the scope of each SOW and contracted SLAs, moving beyond compliance monitoring to active performance leadership.
• Lead and facilitate monthly performance reviews with vendor partners, addressing results, escalations, and improvement plans.
• Monitor KPIs and proactively identify areas of underperformance, ensuring issues are resolved before they impact clients.
• Serve as the escalation point for performance concerns raised by Client Delivery Leaders, managing them effectively and decisively.
• Collaborate with the Senior Director of Operations (Service Delivery) to align vendor performance with broader RCMS objectives.
• Work directly with Client Delivery Leaders to ensure vendor performance strengthens client delivery outcomes.
• Provide regular updates and recommendations to executive leadership regarding vendor performance, risks, and opportunities.
• Oversee and optimize relationships with vendors, ensuring alignment with Healthrise standards and strategic goals.
• Build strong, transparent, and performance-driven relationships with partner leadership teams.
• Improve overall offshore operations to maximize efficiency, quality, and scalability.
• Ensure that all partnerships are fully integrated into operational standards, processes, and client-facing expectations.
• Proactively manage the balance between partner capacity, efficiency, and performance quality to optimize overall value.

Measurements of Success

• Achievement of SLA and KPI targets across all strategic partnerships.
• Positive client feedback and measurable value add from partner delivered services.
• Timely resolution of escalations and reduction in recurring performance issues.
• Demonstrated improvements in efficiency, cost management, and service quality across partnerships.
• Effective collaboration with internal leaders resulting in seamless partner integration into client delivery.