Jobs · Customer Service · California

Strategic Insights Lead, Retail

Google · Los Angeles, CA · 1 mo ago
On-siteCustomer ServiceFull-time

About the role

Built for businesses of all shapes and sizes, Google's advertising solutions help them thrive in today's dynamic marketing landscape. This role brings together a passion for sales, deep knowledge of online media, and a commitment to maximizing customer success. You'll act like an owner, moving swiftly through change, innovating, and delivering exceptional outcomes for both Google and your clients.

Responsibilities

  • Lead the development of innovative strategic insights and multi-modal narratives to resonate with C-suite audiences.
  • Convert custom research into customer-facing sales positioning.
  • Drive agile delivery of insights for easy sales application, leveraging consumer insight to support business partners in identifying emerging business opportunities.
  • Execute scale across verticals and sectors, contributing to insight and narrative development that drives growth across teams.
  • Collaborate with Executives, Sales Leadership, and Cross-Product Area teams to understand strategic priorities, industry issues, and trends.
  • Translate this intelligence into high-value thought leadership.
  • Leverage AI and agentic technology to enhance thought leadership, accelerate strategic development, and empower sales partners to activate insights and narrative materials.

Requirements

  • Bachelor's degree or equivalent practical experience.
  • 11 years of experience in retail industry strategy, executive communications, enterprise sales enablement, or vertical marketing roles, or 8 years with an advanced degree.
  • Experience in advertising sales, media, marketing, or consulting, with expertise in developing customer-facing sales narratives.

Preferred qualifications

  • Experience working with Chief Experience Officer (CXO) or executive stakeholders on developing and delivering impact through strategy and insight.
  • Expansive thinking to distill big-picture, macro perspective and synthesize micro-level details to drive excellence in insights generation and dissemination.
  • Strong cross-functional partner, with ability to lead groups toward a shared goal, and agility in working style to adapt to the needs of executive partners.
  • Ability to uncover compelling proprietary insights that shift CXO mindsets.
  • Dynamic and compelling communicator and presenter with the ability to test executive audiences with data-driven insights.

Benefits

Google offers competitive compensation, including individual pay determined by factors such as job-related skills, experience, and relevant education or training. US: $142,000 - $206,000 (USD) + 75% bonus target + equity + benefits.

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