Strategic Customer Coordinator

About the role

The Strategic Customer Coordinator is the centralized point of contact for Strategic Customers, providing exceptional, professional, and efficient service in the rental of construction and industrial equipment. This role ensures customer needs and requests are met, embodying Sunbelt’s promise of reliability, availability, and ease.

Responsibilities

• Serve as the primary contact for Strategic Customers, addressing their needs and requests.
• Provide professional and efficient customer service in equipment rental and store items.
• Utilize probing questions to understand and resolve customer concerns.
• Maintain a strong customer service ethic with a positive approach.
• Adhere to safety standards as a key part of Sunbelt’s culture.

Requirements

• Previous experience in a call center or customer service role.
• Equipment rental or construction industry experience preferred.
• Wynne software experience preferred.
• Bilingual (Spanish/English) preferred.
• Knowledge of construction equipment.
• Strong communication skills.

Skills

• Customer service and relationship management.
• Problem-solving and active listening.
• Ability to lift 25 pounds or more, bend, squat, crouch, reach, and work indoors/outdoors as required.

Benefits

• Health, dental, and vision plans.
• 401(k) match.
• Volunteer time off.
• Short-term and long-term disability coverage.
• Accident, life, and travel insurance, plus flexible spending options.
• Tuition reimbursement.
• Employee Assistance Program (EAP).
• Length of Service Awards.
• Paid time off, including:
• 12–25 vacation days (depending on years of service).
• 5 sick days.
• 6 holidays.
• 2 half-day holidays.
• 2 floating holidays.
• 1 inclusion day.
• 1 volunteer day.

Pay

Base pay range: $23.52 – $32.34 per hour. Starting rate may vary based on location, education, training, and experience.