Strategic Customer Coordinator

About the role

The Strategic Customer Coordinator is empowered to provide exceptional, professional and efficient service to Strategic Customers in the rental of construction/industrial equipment and store items. This position is considered the one centralized point of contact for these accounts and does whatever is necessary to satisfy the customer's needs and requests. This role exemplifies the Sunbelt Promise of reliability, availability and ease to our customers.

Responsibilities

• Serve as the centralized point of contact for Strategic Customer accounts
• Provide exceptional, professional and efficient customer service in the rental of construction/industrial equipment and store items
• Do whatever is necessary to satisfy customer needs and requests

Qualifications

• Previous experience in a call center customer service role
• Equipment rental or construction industry experience preferred
• Wynne software experience preferred
• Bilingual Spanish/English preferred

Skills

• Construction equipment knowledge
• Customer service ethic and positive approach
• Communication skills
• Probing questions and understanding concerns

Physical demands

• Bending, squatting, crouching, reaching
• Lifting 25 pounds or more
• Working indoors/outdoors when required by the job

Benefits

• Health, Dental and Vision plans
• 401(k) Match
• Volunteer time off
• Short-term and long-term disability
• Accident, Life and Travel insurance, as well as flexible spending
• Tuition Reimbursement Options
• Employee Assistance Program (EAP)
• Length of Service Awards
• 12-25 vacation days depending on years of service
• 5 sick days
• 6 holidays
• 2 half day holidays
• 2 floating holidays
• 1 inclusion day
• 1 volunteer day

Pay

Base Pay Range: $20.31 - 27.92