Strategic Customer Care Specialist

About the role

Nature’s Way believes that nature is the best path to holistic health, and we’re committed to making it accessible to everyone. As a Strategic Customer Care Specialist, you’ll play a key role in building trust through our products, words, claims, and actions—helping people live healthier lives since 1969.

Responsibilities

• Manage customer orders to meet fill rate, invoice accuracy, and on-time delivery targets.
• Proactively notify customers and/or brokers of shortages, order changes, and other purchase-order issues.
• Assist customers and/or brokers with inquiries about product availability, specifications, prices, and discounts.
• Manage customer portals for PO processing, investigations, reporting, and other customer-care functions.
• Handle unique customer requirements such as promo orders, new-store openings, displays, and seasonal-item orders.
• Investigate customer fines and collaborate with customers, brokers, and internal teams on disputes, resolutions, and prevention.