Customer Care Specialist
About the role
We are seeking Customer Care Specialists to join our team in Gilbert, AZ. Our program supports personal progress and well-being through a structured service program. No prior experience is necessary; comprehensive training and certification are provided.
Responsibilities
- Provide one-on-one support during scheduled service sessions
- Operate specialized program equipment and tools (training provided)
- Encourage participants using simple tools like journaling, goal setting, and reflection
- Create a welcoming, calm environment for every individual you work with
- Keep accurate records of session progress and communicate updates with team members
Requirements
- 2+ years of full-time professional experience (any industry)
- Strong verbal and written communication skills
- Reliable, hard-working, and open to feedback
- Background check and drug screening required
Qualifications
We value attitude, compassion, and reliability. This role is suitable for those coming from customer service, hospitality, retail, education, coaching, or mentoring roles.
Skills
- Excellent communication skills
- Ability to build trust and encourage others
- Positive and supportive demeanor
Benefits
- 90% employer-paid medical, dental & vision coverage
- 10 days PTO (15 after 1 year) + 10 paid holidays
- 401(k) program
- Fast advancement opportunities
- A supportive, team-oriented culture
Pay
$23-$30/hr + quarterly performance based bonuses
Schedule
Full-time position
Benefits
- 90% employer-paid medical, dental & vision coverage
- 10 days PTO (15 after 1 year) + 10 paid holidays
- 401(k) program
- Fast advancement opportunities
- A supportive, team-oriented culture
About Serenity
Serenity is a growing organization focused on delivering structured programs designed to help individuals make meaningful progress in their lives. Our team combines innovative tools with a supportive, people-first approach to create experiences that truly make a difference.
Why Join Serenity?
- Your work has a real impact
- Part of a supportive, team-oriented culture
- Opportunities for fast advancement
Ready to Join the Team?
Apply today and become part of a company where your work helps create positive change for others.