Strategic Business Service and Technical Manager

About the role

Responsible for managing the day‑to‑day technical and operational performance of the division. Directly manages technicians, field service managers, and other personnel supporting multiple clients and solution types including LMR, DAS, and ERCES systems.

Responsibilities

• Contract Management – grow service contract revenue annually; maintain current contracts and renewal program; create new avenues for contract growth, including program rollouts and template documentation.
• Special Projects & Project Management – assigned as project manager for special (large or critical) projects; provide PM oversight to ensure effective project management; lead specific projects to manage completion timelines.
• Large Quote & RFQ/P Responsibility – lead role in RFP/Q responses from a service perspective; quote services; complete understanding of SOW and post‑sale requirements.
• Directly reports to the ASM; primarily accountable for SeaTac with certain responsibilities extending statewide.
• Focuses entirely on revenue generation or activities that directly contribute to revenue growth.
• Establishes crucial relationships with customers and Motorola (or other contractors), prioritizing these connections.
• Collaborates with service managers, project managers, technical leads, and the sales team.
• Shares expertise and knowledge to enhance the success of the division.
• Demonstrates leadership qualities.
• Conducts site walks as per project‑specific requirements.
• Assumes project management duties when necessary.
• Oversees subcontractors' activities.
• Generates quotations.
• Provides project oversight.

Qualifications

• Associate degree (A.A.) or equivalent from a two‑year college or vocational school in electronics & wireless system repair; plus minimum four years related work experience in electronic communications repair; or equivalent combination of education and experience.
• Federal Communications Commission (FCC) Commercial License (General Radiotelephone Operator License/GROL).
• ETA‑Certified Service Manager (CSM) preferred.
• Original Equipment Manufacturer (OEM) certifications (test equipment, data platforms, Motorola, BDA/DAS) ideal.
• Driver’s license required.
• Passport valid for travel outside the United States required.