Manager, Strategic Services

Manager, Strategic Services

Responsibilities

• Partner with VP of Client Strategy to provide account planning and program development for existing priority growth accounts and targeted new acquisition accounts.
• Lead capabilities demonstrations of strategic services and measurement technologies.
• Provide sales leadership for services, performance metrics, and measurement programs.
• Engage sales teams and clients to increase adoption and value of offerings.
• Conduct market and competitive analysis on capabilities, pricing, and positioning of strategic services and programs.
• Deliver business intelligence research to provide actionable insights into targeted industries, trade shows, and brands to support growth.
• Develop and maintain sales tools, capabilities materials, and RFP/RFX content.
• Develop annual business plan, including growth strategy and product development in tandem with VP, Client Strategy.
• Lead and manage CSS team, including hiring, coaching, performance reviews, and day-to-day oversight of the team.
• Oversee workflow, resource allocation, and deliverable quality (proposals, invoices).
• Ensure compliance with company policies and HR practices.
• Lead end-to-end project management for strategic initiatives and measurement technology implementations.
• Develop and deliver strategic plans, assessments, training programs, and portfolio optimization recommendations.
• Conduct client interviews to inform strategy development, financial models, and investment planning.
• Facilitate client workshops and guide strategic discussions, including engagement mapping.
• Oversee large opportunities, supporting retention and new business proposal development.
• Direct custom solution design, development, and QA/QC in collaboration with application teams.
• Manage measurement deployments, including team oversight, partner development, data validation, and security compliance.

Requirements & Qualifications

• Bachelor’s degree with 7 - 10+ years experience in trade show/event sales and marketing required.
• Experience in programmatic leadership and/or event portfolio management required.
• Prior experience managing or supervising staff on variety of fast paced projects preferred.
• Strong presentation skills both in-person and virtual a must.
• Working knowledge of workflow programs and project management tools (Adobe Workfront, Asana, Monday.com, or similar).
• Proficiency in Microsoft Suite including; Excel, PowerPoint, Word, and related.
• Ability to travel and support business climate. Travel is considered moderate.