Strategic Business Manager

Own one or more Strategic or Global Accounts—client organizations with scaled facilities and unified network and system needs. Carry a personal revenue target tied to those accounts. Lead an account team that fully represents the customer inside the company: develop the account, own the sales process, and ensure quality delivery through the account's engineering and dedicated division technical groups in the USA and EU. Scope scales with account size; a single large account may be a full-time focus, while multiple smaller accounts may be grouped under one manager. Report directly to the Director or VP, Global & Strategic Accounts.

Responsibilities

• Fully represent the customer inside the company; own the account’s process, quality, and delivery outcomes, not just the sale
• Carry a personal revenue/quota target across assigned account(s) and own forecast accuracy
• Own multi-level client relationships, support staff, supporting vendors, indirect customers, and jurisdiction as it pertains to rules, licensing, and compliance
• Identify and pursue expansion, renewal, and cross-sell opportunities
• Own the sales process from opportunity through contracting, including proposals and pricing within approved authority
• Oversee handoff into design, installation, and maintenance, ensuring alignment between the account team and the account’s engineering and technical staff
• Own the quality of delivery, executing installation and service through the Systems Technician and technical staff
• Monitor delivery performance against SLA and client expectations
• Directly manage the Account Executive/Manager, Administrator, Project Manager/Coordinator, and Systems Technician on each account team
• Set performance expectations and provide day-to-day coaching and direction
• Recommend staffing and structure changes as accounts grow
• Serve as first point of escalation for client, delivery, or internal issues within assigned accounts
• Escalate issues beyond this role’s authority to the VP, Global & Strategic Accounts
• Coordinate with peer Strategic Business Managers and the dedicated technical delivery team on consistent process and quality

Requirements

• Bachelor’s degree in Business, Engineering, or a related field, or equivalent combination of education and experience
• 5+ years in strategic/enterprise account management, service, or sales leadership with a track record of carrying and meeting quota
• Experience managing multi-site client relationships (20+ locations preferred) from sale through delivery
• Experience directly managing a multi-disciplinary team
• Systems integration, security, or telecommunications industry experience preferred
• Familiarity with CRM/ERP and project/service management systems
• Driver’s License required
• Willingness to travel to client sites as required

About the Company

Day Wireless Systems is the largest full-service wireless integrator in the West. We provide design, construction, licensing, sales, service, rentals, installation, and maintenance for a wide range of wireless voice, data, and video applications. Founded in 1969, today we have 30 locations and 400+ employees in California, Oregon, Washington, Idaho, Wyoming, and Utah. Employees enjoy opportunities to grow and transfer within our many locations and business divisions.