Strategic Accounts Specialist

About the role

The Strategic Account Specialist serves as the primary point of contact for USCS brokerage customers. This role is responsible for managing the end-to-end execution of refrigerated freight movement and driving long-term account growth through data-driven performance analysis and exceptional service.

Responsibilities

• Act as the dedicated lead for a portfolio of customers, overseeing daily communication and participating in regular business reviews
• Collaborate with the brokerage operations team to secure reliable, high-quality refrigerated capacity, particularly during seasonal surges and tight market conditions
• Proactively manage exceptions, including equipment failures, temperature deviations, and loading delays, providing real-time solutions to minimize spoilage and claims
• Maintain account profitability, manage RFPs, and identify opportunities for margin improvement through lane optimization and freight consolidation
• Track Key Performance Indicators (KPIs) such as On-Time Delivery (OTD), tender acceptance, and claim ratios to provide actionable insights to the customer
• Answer requests for proposals and orders from customers
• Interact professionally with customers and carriers on a daily basis
• Find optimal solutions for transport and communicate solutions to customers
• Establish relationships with clients in pursuit of sustainable business relationships
• Negotiate spot rates with outside carriers to decide effective and profitable means of transportation
• Work and receive phone calls after hours and weekends as needed and as issues arise
• Understand and follow DOT Rules including Hours of Service and weight regulations
• Effectively plan multi-stop deliveries based on geographic locations and weight
• Effectively communicate load details with outside carriers
• Establish Standard Operating Procedures (SOPs) for accounts and provide recommendations for process improvements

Requirements

• Bachelor’s degree and/or 3+ years of equivalent experience
• Previous Brokerage Experience managing multiple accounts
• Previous Sales or account management experience
• Experience with TMS, RMIS, Word, Excel, and PowerPoint (a plus)
• Experience with warehouse paperwork (a plus)
• Ability to thrive in a constantly changing chaotic environment and consistently meet tight timelines
• Familiarity with receivers (e.g., Wal-Mart, Costco, etc.)
• Ability to coordinate with contracted trucking dispatchers and drivers

Qualifications

• Good arithmetic, reading, and typing skills
• Sit and/or stand for extended periods of time
• Be able to see, speak, and hear
• Work overtime as needed
• May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities
• Understand and follow verbal and written instruction, company policies, and safety procedures
• Manage stress and productivity guidelines

Skills

• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Proficiency in Microsoft Office Suite
• Ability to work independently and coordinate with others
• Knowledge of warehouse operations and logistics
• Understanding of DOT rules and regulations

Benefits

• 401(k) and educational assistance after 1 year
• Blue Cross Blue Shield after 30 days of service
• Company life insurance
• A variety of other benefits

Pay

$65,000 - $80,000 per year

Schedule

Hybrid work schedule (3 days in office) standard shift hours