Strategic Account Specialist

Position Overview

We are seeking a motivated, results-driven Strategic Account Specialist to drive growth within our division. This hybrid role blends new business development, strategic account management, and cross-functional collaboration across all service lines—including freight forwarding, customs brokerage, drayage, and warehousing. Ideal candidates will have experience in freight forwarding, pricing strategy, and supply chain optimization, along with a strong commercial mindset and proven client-facing skills. This role is responsible for both developing new opportunities and expanding existing relationships within assigned accounts while ensuring high service quality and operational alignment.

Duties And Responsibilities

• Account Development & Growth
• Build and maintain account plans for all assigned customers
• Expand services within key accounts across trade lanes and logistics functions (FFW, Customs, FRT, WHS, etc.)
• Identify and pursue up-sell/cross-sell opportunities aligned with client goals
• Identify and pursue new business opportunities in assigned territories and industry verticals
• Prepare tailored proposals, support RFQs, and drive opportunity closure
• Support marketing initiatives and attend relevant trade shows or networking events
• Client Relationship Management
• Serve as the primary commercial point of contact for assigned accounts
• Conduct regular client visits, QBRs, and performance reviews (minimum 2 per year per account)
• Track all client engagement and ensure
• Deliver 90%+ customer satisfaction based on feedback and surveys
• Pricing, Quoting & Collaboration
• Generate quotes and support strategic pricing efforts aligned with operational capacity
• Work closely with operations and procurement to ensure aligned and seamless service delivery
• Provide feedback to inform pricing strategy and market positioning
• Support financial health of accounts, including invoice aging and margin integrity
• CRM & Reporting
• Log all activities, pipeline opportunities, and client interactions in CRM systems (e.g., CargoWise, Salesforce)
• Provide accurate sales forecasts and regular pipeline visibility to leadership
• Ensure 100% participation in SOP updates and pricing feedback initiatives

Education And/Or Work Experience Required

• Bachelor’s degree in business, Sales, Marketing, Supply Chain or a related field preferred
• Minimum of 3 years of experience within the freight forwarding or logistics industry
• Proven track record of achieving and exceeding sales targets
• Strong negotiation, communication, and interpersonal skills
• In-depth knowledge of global logistics and supply chain management
• Ability to think strategically and execute tactically
• Proficient in CRM software and sales analytics tools

Physical Requirements

• Safely and successfully performs the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards
• Maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards
• Must be able to lift and carry up to 20 lbs
• Must be able to sit for prolonged period of time in office environment, desk setting
• Must be able to talk, listen and speak clearly on telephone