Strategic Accounts Specialist

The Senior Strategic Accounts Specialist manages relationships with key accounts by providing excellent customer service, handling billing reconciliation, and coordinating internally. Key responsibilities include maintaining daily communication via phone, email, and fax, processing damaged shipments, product returns, and credits, and generating customized reports and ad hoc requests. Investigating customer issues, escalating concerns with recommended solutions, and maintaining detailed interaction records in the CRM system are essential duties. Qualifications include a high school diploma or GED, with over 3 years of experience in customer service operations or case management. Advanced Excel skills, proficiency in Word and Outlook, and strong communication abilities are required. Problem-solving, conflict resolution, and multitasking with analytical thinking are crucial. Veterinary clinic experience is a plus.