Strategic Accounts Specialist

About the Role

At EquipmentShare, we’re assembling the best team to build something that’s never been built before. We’re on a mission to transform the construction industry by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares. The Strategic Accounts Specialist provides essential operational and administrative support across all sales verticals, playing a critical role in maintaining financial accuracy, ensuring compliance, and keeping day-to-day sales operations running smoothly.

Responsibilities

• Process and track accurate, timely invoicing across multiple sales verticals (Body Shop, Subscription, and Commercial accounts).
• Monitor open invoices and payment schedules, leading professional follow-ups on delinquent accounts and escalating unresolved issues.
• Partner with Sales Managers to resolve invoice discrepancies and validate commission accuracy against account data.
• Audit insurance documentation to ensure it meets company standards and manage proactive renewal tracking to prevent coverage lapses.
• Maintain comprehensive invoice logs, payment dashboards, and commission records to provide periodic performance summaries.
• Facilitate the new client onboarding process by collecting documentation, setting up account data, and ensuring a seamless transition.
• Provide high-level administrative support to multiple sales managers, including scheduling, meeting coordination, and internal communications.
• Maintain organized, retrievable, and compliant digital filing systems for all active accounts and internal logs.
• Flag inconsistencies in financial or account data and lead the resolution process through rigorous validation and correction.
• Coordinate onboarding timelines with internal teams to ensure all documentation is complete and verified within established SLAs.
• Act as the primary administrative point of contact for clients regarding invoicing, renewals, and onboarding requirements.
• Ensure all active account records remain compliant with internal policies and industry regulations.

Qualifications

• High School Diploma or Equivalent Education or Experience
• At least 2+ years of experience in administrative support, operations, billing, accounting support, or finance support
• Experience in invoicing, collections, insurance verification, or compliance-related roles
• Experience supporting sales teams, sales operations, or revenue operations
• Familiarity with CRMs (HubSpot, Salesforce) and invoice systems (QuickBooks, NetSuite, etc.)

Skills

• Strong organization skills and ability to manage high-volume details accurately
• Comfort working with invoicing, documentation, spreadsheets, and data tracking
• Strong communication skills and professionalism when interacting with clients and internal teams
• Ability to multitask across multiple managers and sales verticals
• Strong reporting and Excel/Google Sheets skills

Benefits

• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Company events, food truck nights
• 16 hours of paid volunteer time per year — give back to the community you call home
• Career advancement, leadership training, and professional development opportunities

Physical Requirements

• Must be able to sit for prolonged periods at a desk and work on a computer.

About You

You want to be part of a team that’s transforming the construction industry to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment. We’re looking for people who:

• See challenges as opportunities
• Embrace change and continuous improvement
• Bring energy, effort, and optimism every day

Location: Corporate Headquarters in St. Louis, MO