Strategic Accounts Director

Responsibilities

• Build and maintain strong brand trust with designated accounts
• Understand the products, services, and tools customers use to operate their business
• Present new products, services, and partnerships to designated accounts as they are added to IAA’s product portfolio
• Maintain and monitor the performance of key accounts and facilitate timely interventions
• Manage customer expectations and satisfaction
• Identify and present opportunities that generate revenue or create efficiencies
• Handle client queries and find innovative solutions to solve complex customer problems
• Provide superior customer service and adhere to IAA’s Customer Care Values
• Collaborate closely with other members of the Strategic Account team to execute customer growth and engagement strategies
• Establish efficient communication methods and liaisons between key customers and internal departments
• Flexible and willing to perform other tasks as assigned

Qualifications

• 5+ years of Sales or Account Management experience
• 2+ years of experience in the automotive industry
• Great oral and written communication skills
• Exhibit great collaboration skills, with a willingness to work with cross-functional teams
• Able to make decisions when customer problems and/or opportunities arise
• Able to identify growth, retention, and cross/up-sell opportunities using data and dashboards
• Understands IAA’s Customer Care Values and practices them daily
• Able to meet and/or exceed growth and retention goals
• Proficient in Microsoft suite of products
• Supports a hybrid model of remote and in-office time
• Willing to travel 50% for work purposes