Strategic Account Manager - Salt Lake City, Utah

SalonCentric, a subsidiary of L’Oréal USA, is the premiere distributor of salon professional products in the United States. Through its hundreds of stores, national field sales force and sub-distribution network, SalonCentric promotes the finest professional beauty brands and educates stylists on the latest products and trends.

About the Role

The Strategic Account Manager (SAM) is responsible for leveraging SalonCentric and L’Oréal Education and Business Expertise in partnership with our Key Salon Accounts to ensure a strategic path towards continued growth and success. The SAM will utilize their influence as a trusted Industry Leader to procure and develop new professional salon relationships within an assigned territory. The SAM fosters strong internal relationships with key customer points of contact, including but not limited to, working closely with brand education and support teams, Salon Business Partners, and district leaders within the organization. Building customer trust and sustaining customer satisfaction are critical components of success in this role.

The ideal candidate will have strong strategic and commercial acumen, utilize current technologies and social media to attract new business, identify opportunities to be a solution-oriented business partner that not only solves the immediate concern but looks to resolve the root cause, and has the mindset and ability to manage multiple internal and external stakeholder relationships.

Responsibilities

• Identify and develop focused and strategic long-term growth plans for existing Key Salon Accounts while leveraging SalonCentric and L’Oréal value-add systems to attract new professional salon partnerships within assigned territory.
• Create and execute an O+O commercial strategy through coordination of Joint Business Planning across core salon clients to ensure business growth objectives are agreed upon and achieved.
• Prospect and acquire new multi-brand salons to add to the SalonCentric portfolio.
• Develop, initiate, and engage in strategic and dynamic sales tactics that create value and competitive advantage for the portfolio of accounts.
• Create and maintain an annual business plan in partnership with PPD Brand partners, considering levers of activation for growth to achieve individual brand profitability.
• Execute development and retention plans by employing the catalogue of business growth tools and systems.
• Communicate premium business strategies and services offered to develop and maintain profitable long-term partnerships.
• Collaborate with internal partners to identify opportunities for innovation within the local market, including strategies to increase brand awareness and grow market share.
• Deliver monthly, quarterly, and annual sales objectives, including goal obtainment on Key Performance Indicators (KPI).
• Act as a client-centric consumer voice for the salon by ensuring a strategic viewpoint across the division.
• Lead through strategic account and salon opportunities.
• Develop a 360-degree approach for each Salon Business Partner (SBP) and salon business.
• Support business by developing and coordinating education and promotional events, including area classes, company shows, hands-on workshops, and in-salon education.
• Organize and execute strategic education planning meetings with salon owners, leaders, and influencers, consulting on business promotions and strategy.
• Leverage and integrate third-party business partners to enhance clients’ business acumen, resulting in long-term stability in salon operations and improved P&Ls.
• Employ company resources and tools to leverage loyalty programs.
• Monitor brand integrity by continually assessing and adjusting product orders based on salon size, client count, and number of service providers.

Requirements

• High school degree required; bachelor’s degree strongly preferred.
• Minimum of 3–5 years of demonstrated success in outside sales or beauty industry experience, with emphasis on Strategic Account Management and consultative selling.
• Exemplary interpersonal and communication skills, with the ability to engage others within a comprehensive OMNI sales environment.
• Extensive experience in and familiarity with the professional beauty industry; strong appreciation of beauty brands preferred.
• Exceptional presentation, written, and verbal communication skills.
• Excellent organizational and project management skills.
• Proficient in PowerPoint and other design/presentation applications.
• Strong commercial orientation and business acumen.
• Solid understanding of sales technology platforms (experience with Salesforce.com and MS TEAMS preferred).
• Valid state driver’s license, good driving record, and required auto insurance policy levels.
• Must live within assigned sales territory.
• Position requires frequent and sometimes prolonged driving, walking, and standing.
• Excellent computer skills in Windows-based (MS Office) systems and applications.
• Knowledge and demonstrated use of technology and social media platforms to influence business objectives.

Schedule

• Role includes significant travel, up to 75%, to cover accounts within the assigned geographical area.
• Requires attendance at conventions, shows, educational classes, and other special events that may involve overnight travel and/or some weekends.
• Intermittent supervision; incumbent will work independently most of the time in the field.
• Direct interaction with salon owners and leaders, requiring negotiation and quick decision-making (with manager’s approval for key decisions).

Pay

Starting salary: $80,000 annual base.