Strategic Account Manager - Northeast (ImmunoDiagnostics)

About the role

Are you passionate about making a difference in the field of diagnostics? Join our team at Thermo Fisher Scientific, the world leader in serving science! Our diagnostic portfolio offers cutting-edge solutions for areas like transplant, oncology, infectious disease, and allergy and autoimmune disease, among others. We provide innovative answers to some of the most challenging and unique diagnostic questions, that ultimately help clinicians and healthcare professional determine the best treatment for their patients. The Immunodiagnostic Division (IDD) is focused on the management of allergies, asthma and autoimmune diseases (like diabetes, rheumatoid arthritis and multiple sclerosis). A Day in the Life: The Strategic Account Manager is responsible for driving reagent revenue growth and customer retention across a defined portfolio of laboratory accounts within the ImmunoDiagnostics Division. This role focuses on defending, retaining, and expanding business within Reference Laboratories, Hospitals, and Integrated Health System Laboratories. The successful candidate will develop and execute strategic account plans supporting the Autoimmunity and Allergy diagnostic portfolios across the assigned territory. This includes identifying growth opportunities, increasing laboratory utilization, and strengthening long-term customer partnerships through consultative selling and value-based engagement. A key responsibility of the role is leading regular Customer Business Reviews in collaboration with internal commercial partners to evaluate performance metrics, uncover opportunities, and align on strategic objectives. The Strategic Account Manager serves as the primary point of contact between customer stakeholders—including Procurement, Laboratory Leadership, Medical Directors, and Outreach Teams—and Thermo Fisher commercial partners such as Regional Managers, Business Development Executives, Strategic Account Executives, and Technical Sales Specialists. Success in this role requires strong business acumen, strategic selling capabilities, and the ability to effectively communicate clinical and operational value propositions within complex healthcare environments.

• . Now Requirements: Education, Experience, Additional Requirements (travel, driver's license, work auth, background check). Also maybe "Keys to Success" includes Education, Experience, Knowledge, Skills, And Abilities, Additional Requirements. We'll separate. Requirements section could contain Education and Experience and Additional Requirements (travel etc). But we also have Skills section for Knowledge, Skills, And Abilities. Thus:

  Requirements

  • Bachelor’s degree required; Life Sciences or Business discipline preferred.
  • 3+ years of success in complex clinical diagnostics, laboratory diagnostics, or lab-focused medical device sales, with experience supporting hospital laboratories, reference labs, or integrated health systems.
  • Demonstrated success managing large health systems, integrated delivery networks (IDNs), or reference laboratory accounts.
  • Experience navigating complex customer buying processes and multi‑stakeholder decision environments preferred.
  • Ability to travel up to 75% within the assigned territory.
  • Valid driver’s license and ability to travel independently throughout the region.
  • Must be legally authorized to work in the United States without current or future sponsorship.
  • Must successfully complete a comprehensive background check and drug screen.
  Now Skills: Knowledge, Skills, And Abilities list.

  Skills

  • Proven track record of achieving sales growth in diagnostics or medical device environments.
  • Strong strategic account management and consultative selling skills.
  • Excellent communication, presentation, and cross‑functional collaboration abilities.
  • Ability to influence internal and external stakeholders without direct authority.
  • Strong analytical and business planning capabilities.
  • Understanding of U.S. healthcare market dynamics, laboratory operations, and reimbursement landscape.
  • Ability to synthesize complex information and translate it into customer‑focused solutions.
  • Embodies Thermo Fisher’s 4I Values: Integrity, Intensity, Innovation, and Involvement.
  Now Benefits: list of benefits from Total Rewards. We have: A choice of national medical and dental plans, and a national vision plan, including health incentive programs; Employee assistance and family support programs, including commuter benefits and tuition reimbursement; At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability; Retirement and savings programs, such as competitive 401(k) U.S. retirement savings plan; Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount. We'll put as
  • . Now Pay: Salary range and variable annual bonus.

    Pay

    The salary range estimated for this position based in Connecticut is $71,300.00–$107,000.00. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.

    Now Schedule: Work Schedule Standard (Mon-Fri) Environmental Conditions Office.

    Schedule

    Work Schedule Standard (Mon‑Fri). Environmental Conditions: Office.

    We should not include any extra sections like Qualifications (we already have Requirements and Skills). Could also include Qualifications but we have no distinct content besides Requirements and Skills. Better to omit Qualifications to avoid thin sections. Now ensure we didn't include any boilerplate like "For more information on our benefits, please visit: ..." We omitted that. Check for any repeated content: About the role paragraph includes some responsibilities; but we also have Responsibilities bullet list. That's okay; not duplicate exactly but some overlap. Might be considered duplication but acceptable? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." It's okay to have some overlap as long as we don't omit. Could we avoid duplication by moving the responsibilities to bullet list and making About the role shorter (just mission)? Let's trim About the role to just the introductory passion and division overview, not the detailed responsibilities. Keep the bullet list for responsibilities. Thus About the role paragraph: "Are you passionate about making a difference in the field of diagnostics? Join our team at Thermo Fisher Scientific, the world leader in serving science! Our diagnostic portfolio offers cutting-edge solutions for areas like transplant, oncology, infectious disease, and allergy and autoimmune disease, among others. We provide innovative answers to some of the most challenging and unique diagnostic questions, that ultimately help clinicians and healthcare professional determine the best treatment for their patients. The Immunodiagnostic Division (IDD) is focused on the management of allergies, asthma and autoimmune diseases (like diabetes, rheumatoid arthritis and multiple sclerosis)." That seems good. Now Responsibilities bullet list as above. Now ensure we didn't miss any substantive info: Location: "Location: This is a field-based position supporting customers across the Northeast- Maine, Massachusetts, Connecticut, Rhode Island. Candidate would ideally be based in Boston or Connecticut. Relocation assistance is NOT provided." This is location info; we didn't include a Location section. Should we include? The instruction says we can include sections only when posting has real specific content. Location is substantive. Should we add a Location section? The allowed headings list does not include Location, but we could still include a

    Location

    ? The instruction: "use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It gives examples but not exclusive list. It says use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Likely they expect only those headings. So we should not add Location heading. Where to put location info? Could fold into About the role paragraph or maybe into Responsibilities? Probably incorporate into About the role as additional sentence. Let's add location info to About the role after division description. Thus About the role paragraph: include location and relocation note. Now check we didn't include any boilerplate like "EEO", "navigation", etc. Not present. Now ensure