Strategic Account Manager (Information Technology)

About the role

Company Overview: Virtual Technologies Group is a leading innovator in the technology sector, specializing in the development and implementation of advanced virtual solutions. Our mission is to empower businesses with cutting-edge technology that enhances efficiency, productivity, and connectivity. With a team of highly skilled professionals, we deliver customized solutions tailored to meet the unique needs of our clients across various industries. Our commitment to excellence, innovation, and customer satisfaction drives us to continuously push the boundaries of what is possible. At Virtual Technologies Group, we are dedicated to shaping the future of technology and making a positive impact on the world.

Position Overview: This is a single-purpose, sales-led role: retain and expand VTG’s most strategic accounts. You will own a small portfolio of our largest clients and hunt growth inside it — expanding wallet share, converting spend into recurring services, and opening whitespace with service lines the account hasn’t bought yet. It is a hunter’s mindset pointed at the installed base: no cold territory, no net-new logo quota, and no market-opening responsibility. You are the lead executive for each account, equally comfortable in the C-suite and coordinating with front-line delivery teams. A dedicated Design Desk handles BAU quotes and day-to-day execution, so your time stays on executive relationships, account growth strategy, and orchestrating the organization behind each client.

Position Expectations: Days 0–30 — complete the relationship transfer map for every account, hold first executive introductions, and establish your CRM baseline. Days 31–60 — draft account plans and whitespace reviews for the full portfolio, initiate mutual success plans, and create your first expansion opportunities. Days 61–90 — lead your first executive QBRs solo, build expansion pipeline to coverage, and map the renewal calendar 12 months out.

Travel: 30% (major hubs).

Responsibilities

• Retention and expansion outcomes for a named portfolio of VTG’s top strategic accounts.
• Account growth strategy — stakeholder mapping, whitespace and wallet-share analysis, and quarterly execution priorities for every account.
• Wallet-share expansion by positioning VTG’s full portfolio against each account’s evolving needs and introducing service lines not yet active.
• Recurring revenue growth — shifting accounts toward higher-margin, higher-retention managed services engagements.
• The renewal motion end-to-end, identifying risk early and protecting against unplanned churn.
• Executive engagement — deep, multi-threaded C-suite relationships, executive QBRs, and value realization tied to outcomes and dollars.
• Cross-functional orchestration across Service Delivery, Operations, Product, Finance, and Support so delivery excellence protects and grows each relationship.
• CRM and forecast discipline — accurate account plans, forecasting, and pipeline for renewals and expansion.

Requirements

• 5+ years in strategic account management, key account, or customer growth roles (IT services, MSP, telecom, SaaS, or adjacent).
• A demonstrated track record of expanding wallet share and cross-selling/upselling within existing accounts — not just renewing them.
• Proven ability to build and execute account strategy tied directly to growth targets: whitespace mapping, stakeholder mapping, execution cadence.
• Strong executive presence —