Strategic Account Manager - eCommerce

About the Role

Keystone Automotive Operations, Inc. is seeking a Strategic Account Manager to manage and grow relationships with established wholesale eCommerce businesses and marketplace sellers across the automotive, RV, trailer, and marine aftermarket industries. This role is ideal for a relationship-driven sales professional who thrives in the fast-paced world of eCommerce and is motivated to expand Keystone's presence in the growing eCommerce marketplace.

Why Join Us

At Keystone, we're not just distributing parts and accessories—we're helping shape the future of the automotive aftermarket, RV, trailer, and marine industries. You'll join a team that values relationships, accountability, collaboration, and continuous improvement. We provide the tools, training, resources, and opportunities you need to build your expertise and grow your career.

Responsibilities

• Manage and grow an established portfolio of eCommerce and marketplace customers, serving as a trusted partner and primary point of contact while building long-term, mutually beneficial relationships.
• Develop a deep understanding of each customer’s business, including their sales model, product needs, customer base, and growth objectives, and use that knowledge to identify opportunities for expansion.
• Drive sales growth through consultative selling, introducing customers to new products, categories, programs, services, and solutions that align with their business needs.
• Develop new wholesale business by following up on qualified leads, engaging prospective customers, and converting opportunities into active accounts.
• Monitor account performance and sales activity, using metrics and customer insights to identify trends, opportunities, and areas for improvement while working toward established sales, revenue, profitability, and activity goals.
• Maintain accurate account and opportunity information and provide sales forecasts, reports, and account updates to support effective planning and decision-making.
• Stay informed on the automotive, RV, and marine aftermarket and eCommerce landscape, including products, competitors, marketplace trends, and emerging opportunities, and share relevant market intelligence with internal teams.
• Partner across the organization to support the customer experience, helping resolve issues, coordinate solutions, and ensure customers receive responsive and effective support.
• Represent Keystone with customers and industry partners through customer visits, trade shows, and other industry events as needed.

Requirements

• Experience in sales, account management, customer development, eCommerce, or the automotive aftermarket. Industry experience is preferred, but we are willing to train the right candidate.
• Ability to build strong relationships and communicate effectively with customers and internal partners.
• Comfortable making outbound calls, developing opportunities, and asking for the sale.
• Consultative approach with the ability to understand a customer's business and recommend solutions that meet their needs.
• Motivated by measurable goals and enjoys working in a performance-driven environment.
• Ability to manage multiple customer relationships while staying organized and responsive.
• Strong problem-solving and follow-through skills.
• Comfortable using computers, CRM or sales systems, and Microsoft Office applications.
• High school diploma or GED.
• Genuine interest in automotive products and the aftermarket industry.
• Bilingual in English and Spanish is a plus.
• Willing to travel occasionally for customer visits, trade shows, and industry events.

Benefits

• Competitive Compensation: Competitive salary with bonus opportunities.
• Financial Security: 401(k) with company match, company-paid life insurance, short-term disability, and long-term disability.
• Career Development: Ongoing training, professional development, internal career opportunities, and leadership development programs.
• Education Support: Tuition assistance and scholarship opportunities for dependents.
• Work-Life Balance: Paid time off and company holidays.
• Employee Benefits: Employee referral bonus program and employee purchase discounts.
• Inclusive Culture: A collaborative, team-oriented environment built around inclusion, innovation, integrity, and respect.

About Keystone Automotive Operations, Inc.

We are North America's leading distributor of specialty automotive aftermarket, RV, and marine parts and accessories. Our success is driven by a people-focused culture rooted in our core values: Commitment, Customer Service, Execution, Integrity, Leadership, Teamwork, and Fun. With over 1,900 dedicated team members worldwide, we believe that our employees are the heart of our success. When you grow, we all grow—and we’re committed to supporting your journey.