Strategic Account Manager - Data Centers

About the role

Serve as the single accountable point of contact for assigned customers across the full engagement lifecycle, from purchase order through final commissioning. Build executive-level customer relationships and give clients one unified interface to Fluidstack regardless of internal complexity. Orchestrate internal teams across IT procurement, engineering, infrastructure supply chain, and construction toward shared client milestones, owning the RACI, cadences, and escalation paths for each account. Own end-to-end program reporting from PO placement through commissioning: procurement milestones, lead times, logistics, site readiness, deployment, and sign-offs, surfaced in dashboards and executive summaries. Identify schedule risks, supply chain disruptions, and resource gaps early, and drive mitigation with the internal teams. Run quarterly business reviews with clients and feed Voice of Customer back into product and operations.

Responsibilities

• Serve as the single accountable point of contact for assigned customers across the full engagement lifecycle, from purchase order through final commissioning.
• Build executive-level customer relationships and give clients one unified interface to Fluidstack regardless of internal complexity.
• Orchestrate internal teams across IT procurement, engineering, infrastructure supply chain, and construction toward shared client milestones, owning the RACI, cadences, and escalation paths for each account.
• Own end-to-end program reporting from PO placement through commissioning: procurement milestones, lead times, logistics, site readiness, deployment, and sign-offs, surfaced in dashboards and executive summaries.
• Identify schedule risks, supply chain disruptions, and resource gaps early, and drive mitigation with the internal teams.
• Run quarterly business reviews with clients and feed Voice of Customer back into product and operations.

Requirements

You've owned strategic accounts, programs, or client success in data center or critical infrastructure, managing complex multi-phase engagements from procurement through commissioning. You've orchestrated large matrixed internal organizations on behalf of a client, escalating and removing blockers without owning the teams directly. You translate technical progress across engineering, procurement, and construction into clear executive reporting. You read design intent, specs, and deployment dependencies well enough to coordinate credibly with engineering, supply chain, and commissioning teams. You build the dashboards, trackers, and cadences that keep a client engagement visible at every phase.

Qualifications

• You've owned strategic accounts, programs, or client success in data center or critical infrastructure, managing complex multi-phase engagements from procurement through commissioning.
• You've orchestrated large matrixed internal organizations on behalf of a client, escalating and removing blockers without owning the teams directly.
• You translate technical progress across engineering, procurement, and construction into clear executive reporting.
• You read design intent, specs, and deployment dependencies well enough to coordinate credibly with engineering, supply chain, and commissioning teams.
• You build the dashboards, trackers, and cadences that keep a client engagement visible at every phase.

Skills

Bonus: Hyperscale or AI infrastructure deployments. Direct liquid cooling or high-density builds. Account management at a data center OEM, integrator, or colo provider.

Benefits

Competitive total compensation package (salary + equity). Retirement or pension plan, in line with local norms. Health, dental, and vision insurance. Generous PTO policy, in line with local norms.

Pay

The salary range for this position is $180,000 – $230,000 per year, depending on experience, skills, qualifications, and location. This range represents our good faith estimate of the compensation for this role at the time of posting. Total compensation may also include equity in the form of stock options. We are committed to pay equity and transparency.

Schedule

Fluidstack is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Fluidstack will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Contact Information

If there is an error with your submission and you did not receive a confirmation email, please email careers@fluidstack.io with your resume/CV, the role you've applied for, and the date you submitted your application-- someone from our recruiting team will be in touch.