Strategic Account Manager

Role Responsibilities

• Serve as the strategic point of contact and relationship owner for customers within our core market account segment
• Proactively identify expansion opportunities within existing accounts, build and forecast a robust expansion pipeline, and achieve quarterly and annual expansion quotas
• Own and drive renewals, retention and adoption for assigned accounts
• Meet and exceed sales performance goals
• Be self-motivated with high energy and drive to succeed every day
• Conduct regular business reviews and proactively engage with customers to identify and execute on opportunities that continually increase the value they get from Raken
• Increase customer product awareness by building credibility within each of your accounts, operating as a thought leader, and building and executing strategic account plans
• Be a problem solver - manage escalations with urgency and seek to solve customer issues in a thorough, outcome driven manner
• Identify at risk customers and deliver solutions to mitigate churn risk
• Be your customer’s champion, collaborating with Sales, Product and Onboarding teams to share feedback and ensure customer needs are heard

Requirements

• 3-5 years in SaaS account management or client facing roles
• Demonstrated experience owning renewals and long term retention goals within assigned accounts
• Experience in a quota carrying role working to expand an existing customer base
• Strong written and verbal communication skills - comfortable leading client facing meetings, strategy sessions, business reviews, renewal contract discussions and more
• Strong presentation skills, as well as ability to master technical workflows
• Curious problem solver, focused on identifying risk early and finding solutions that drive long term customer success
• Relationship builder - driven by the opportunity to proactively create and develop relationships within assigned accounts
• A strong desire to execute, drive impact and deliver measurable results