Strategic Account Manager

Overview

We are seeking a motivated and detail-oriented Strategic Account Manager to join our team in Minnetonka, MN. The role is ideal for someone who thrives in a fast-paced, accuracy-driven environment and enjoys being part of a collaborative, solutions-oriented team.

Responsibilities

• Relationship Building
• Be the primary contact and point of escalation for any matter for a group of strategic clients.
• Establish strategic, productive, and professional relationships with each of our client’s key decision makers and contacts.
• Maintain day-to-day client rapport, helping clients reach their goals using our platform, and ensuring a positive experience.
• Account Growth Assistance
• Work with senior team members to identify ways to grow existing client accounts, support client retention efforts, and help spot opportunities for upselling and cross-selling.
• Keep track of client agreements and contracts and lead contract renewal processes.
• Team Collaboration
• Cook up with internal teams (Product, Implementations, Support, Operations, Finance) to ensure client needs are understood and met efficiently. Assist senior team members as needed.
• Strategic Planning Support
• Help develop and update strategic growth plans for clients, track key milestones, and report on performance metrics and client progress.
• Client Communication
• Communicate our company’s goals, product updates, and overall service strategy to clients.
• Attend recurring meetings with key clients to foster a strong relationship, address any ongoing discussion items, and identify areas of improvement or emerging client issues.
• Provide weekly updates with management and other teams as it relates to clients’ needs, trends, and performance.
• Data and Reporting
• Assist in analyzing client data to identify trends, areas of improvement/efficiency, and product review.
• Learning & Development
• Become familiar with our platforms, tools, and the payments industry.

Qualifications

• Bachelor’s degree or equivalent work experience preferred
• 1–2 years of experience in customer service, account management, or a related field
• Strong communication, organizational, and problem-solving skills
• Self-starter who seeks answers and is proactive
• Proficient in Microsoft Office programs
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Comfortable working with data and CRM tools