Strategic Account Manager

About the role

The Strategic Account Manager is responsible for managing and expanding relationships with our key clients, ensuring their satisfaction, and identifying opportunities to increase sales. The ideal candidate will possess excellent communication skills, a customer service orientation, and a strategic mindset. This position interacts with production, quality, and engineering departments on a regular basis. This position also interacts with outside vendors, contractors, suppliers and potential new customers.

Responsibilities

• Develop and maintain strong, long-term relationships with key clients to ensure their satisfaction and loyalty.
• Serve as the primary point of contact for customer inquiries, providing timely and accurate information regarding products, pricing, and lead times.
• Process customer orders, ensuring accuracy and efficiency from order entry to delivery.
• Prepare and follow up on quotes, proposals, and purchase orders.
• Identify and pursue opportunities to expand business within existing accounts, aiming to increase revenue and market share.
• Collaborate with clients to understand their needs and objectives and develop tailored solutions to meet those needs.
• Assist in identifying new sales opportunities and market trends.
• Work closely with internal teams, including sales, marketing, and product development, to deliver high-quality products and services.
• Negotiate contracts and agreements to maximize profitability while ensuring client satisfaction.
• Regularly assess account performance, providing reports and forecasts to internal and external stakeholders.
• Address and resolve any issues or concerns raised by clients promptly and effectively.
• Communicate with 603 Manufacturing Sales Representatives, as necessary, on associated accounts.

Requirements

• Education: Bachelor's degree in business administration, sales, or a relevant field.
• Experience: 5+ years of proven experience as a Strategic Account Manager or in a similar role, preferably within the manufacturing or related industry.
• Knowledge: Strong background in sales and customer service, with a demonstrated ability to manage multiple accounts effectively. Knowledge of wire harness and cable assembly products is helpful. Experience with quoting and order processing.
• Physical demands: regularly required to sit or stand as needed; may require ability to lift up to 10 lbs.; work environment usually quiet.

Skills

• Excellent organizational, communication, and negotiation skills.
• Ability to analyze market trends and client needs to develop strategic plans.
• Excellent communication and interpersonal abilities.
• Proficiency in using Microsoft Office Suite.
• Proficiency in using sales software and ERP systems.

Benefits

We offer a comprehensive benefit package.

Schedule

9/80 work schedule.