Strategic Account Manager

Essential Duties, Functions And/or Responsibilities

• Own and manage a portfolio of named strategic accounts with a focus on retention, expansion, and long-term partnership growth
• Develop and execute account plans aligned to customer goals, business priorities, and revenue targets
• Serve as the primary point of contact and escalation for strategic clients
• Build strong relationships with executive-level stakeholders and key decision-makers
• Act as a trusted advisor by deeply understanding customer business models, challenges, and industry trends
• Lead regular business reviews (QBRs/EBRs) and strategic planning sessions with clients
• Identify expansion opportunities including upsell, cross-sell, and renewals
• Partner with Sales, Customer Success, Product, and Operations teams to drive account growth
• Forecast revenue and account health accurately within CRM systems
• Cross-Functional Leadership
• Coordinate internal teams to ensure successful delivery, onboarding, and ongoing account support
• Advocate for customer needs internally to influence product improvements and service enhancements
• Ensure alignment across departments to deliver a seamless customer experience
• Track account performance metrics including revenue, retention, satisfaction, and engagement
• Maintain accurate account documentation, forecasts, and pipeline activity
• Provide insights and recommendations to leadership based on customer feedback and account data
• Directly and indirectly responsible for product quality

Qualifications

• Bachelor’s degree in Business, Marketing, or related field (or equivalent experience)
• 5+ years of experience in strategic account management, enterprise sales, or customer success
• Proven experience managing large, complex, or enterprise-level accounts
• Strong consultative selling and relationship-building skills
• Able to influence and communicate effectively with executive stakeholders
• Experience working cross-functionally in a fast-paced environment
• Proficiency with CRM tools (Salesforce or similar)
• Experience in [industry: manufacturing, SaaS, logistics, healthcare, etc.]
• Experience managing multi-year contracts or high ARR accounts
• Strong analytical, negotiation, and presentation skills
• Strategic thinking and business acumen
• Executive presence and communication
• Customer-centric mindset
• Problem-solving and decision-making
• Accountability and ownership