Strategic Account Manager

What You’ll Do

• Drives the long-term retention and commercial growth of a high-value portfolio consisting of the company's most complex enterprise client accounts
• Establishes and shapes deep, multi-stakeholder relationships at the executive level to anchor the business as a core strategic partner
• Develops and executes comprehensive joint success plans that tie platform value directly to client financial and operational objectives
• Leads structured business reviews to consistently demonstrate return on investment and uncover strategic expansion pathways
• Owns and mitigates portfolio renewal risk by accurately forecasting outcomes and coordinating cross-functional mitigation frameworks
• Influences portfolio expansion by identifying and driving upsell, cross-sell, and advanced technology adoption initiatives
• Manages complex, multi-stakeholder commercial negotiations to maximize net revenue retention and secure portfolio value
• Champions the client's voice internally by partnering with product and operational leadership to resolve complex systemic issues
• Designs replicable account management playbooks and strategic frameworks to uplift collective team capabilities and portfolio health
• Oversees the maintenance of high-integrity commercial records, pipeline metrics, and data tracking to inform executive decision-making

What You’ll Bring

• Executive presence with the ability to influence and persuade senior leadership and C-suite stakeholders
• Advanced commercial acumen with a proven ability to model return on investment and tie software capabilities to business outcomes
• Strong negotiation and contract management skills to navigate multi-stakeholder commercial environments
• Exceptional cross-functional orchestration capabilities to align internal resources around client needs
• Data-driven analysis skills to evaluate portfolio health metrics and identify expansion opportunities
• Complete knowledge and full understanding of enterprise account management and customer success methodologies within a SaaS framework
• Deep understanding of operational workflows, efficiency gaps, and technology integration in complex organizational structures
• Understanding of net revenue retention strategies and proactive risk-mitigation frameworks

What We Can Offer You

• Responsible Time Off
• Comprehensive medical, dental, vision package with 100% employer paid options
• Additional benefits including Health Savings Account; Flexible Spending Account; Critical Illness Insurance; Hospital Insurance; Accident Insurance; Life Insurance and AD&D; and Disability Insurance available to purchase
• Wellness Challenge App, Diabetes Prevention App, and Health Hub App
• 401k/Retirement Plan with 6% employer match
• Generous Parental Leave Program
• Paid Volunteer Leave Days
• Public Holiday Exchange Scheme
• Talent Referral Program – get rewarded for referring a friend to join our team!
• Diverse training & internal networking opportunities across all of our product lines
• Opportunities for career progression and development
• Service recognition awards

Our Core Values

• We Are One Team
• We Are Customer Centric
• We Are Growth Minded
• We Are Accountable
• We Celebrate Success