Strategic Account Manager

About the Role

Optimum is seeking a highly motivated, customer-focused Account Manager to join our Client Services team. This role is responsible for managing and strengthening customer relationships, driving retention, and delivering an exceptional customer experience throughout the customer lifecycle. The Account Manager will serve as a trusted advisor, proactively identifying opportunities to add value and collaborating with internal teams to support customer success and business growth.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts
• Conduct proactive outreach, account reviews, and business meetings
• Develop and execute account strategies for retention and growth
• Identify upsell, cross-sell, and expansion opportunities
• Partner with cross-functional teams to deliver exceptional customer experience
• Prepare and submit MAC (Move, Add, Change) orders for customer accounts
• Maintain accurate records in Salesforce and systems
• Support a collaborative, customer-focused team culture

Requirements

• Bachelor’s degree or equivalent experience
• Experience in account management within the telecom industry
• Strong relationship-building and account strategy skills
• Excellent communication and interpersonal skills

Preferred Experience

• 5+ years in account management or customer-facing roles
• Proven success in retention, satisfaction, and growth

Working Conditions

• Fast-paced, customer-focused environment
• Collaboration with cross-functional teams
• Hybrid work with regular in-office presence
• Occasional travel for meetings and events

About Optimum

At Optimum, every action and interaction is driven by our three Guiding Principles: Do What’s Right, Drive One Optimum, and Make It Happen. These principles help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It’s all part of the bigger picture of “Be The Difference,” where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stops.

Pay

The starting pay rate/range for this position in the posted location is $58,738.00 - $96,499.00 per year. Pay is competitive and based on a number of job-related factors, including skills and experience.