Strategic Account Manager

About the role

The Strategic Account Manager is the dedicated leader responsible for the success of Fooda’s largest and most strategic client partnerships. This role owns the overall health, outcomes, and growth strategy across a portfolio of clients and locations, while partnering closely with onsite and operational teams to ensure consistent, high-quality execution.

Responsibilities

• Own the overall performance and outcomes of a portfolio of strategic client locations, partnering with onsite teams on execution.
• Serve as the primary day-to-day client contact, ensuring proactive communication, issue resolution, and high satisfaction.
• Maintain a regular onsite presence across your portfolio, using time in the field to build relationships, assess performance, and support teams.
• Lead the planning and execution of Client Business Reviews, aligning internal teams and client stakeholders around performance, insights, and forward-looking strategy.
• Analyze operational, financial, and usage data to identify trends, risks, and growth opportunities; translate insights into clear, actionable recommendations.
• Identify and support upsell and expansion opportunities within existing client portfolios, working closely with Sales and Operations.
• Collaborate cross-functionally with Sales, Restaurant Partnerships, Market Operations, and Finance to deliver a cohesive client experience.
• Provide guidance and oversight to any dedicated onsite or program support resources aligned to your portfolio, ensuring clarity of roles and consistent standards.
• Drive continuous improvement by identifying process gaps and opportunities to scale effectively.
• Monitor account-level financial health (e.g., budget alignment, performance vs. plan, receivables) and escalate risks or opportunities as needed.

Requirements

• You have 4–6 years of experience in strategic account management, client operations, or multi-location support — ideally in a service, hospitality, or tech-enabled environment.
• You’re a proactive relationship builder who anticipates client needs and brings insight, not just updates.
• You’re comfortable working in the field, spending time onsite with clients and teams and traveling regionally as needed.
• You’re highly data-driven and use metrics, dashboards, and reporting to guide decisions and client conversations.
• You’re organized and confident managing complexity across multiple locations, stakeholders, and priorities.
• You’ve led or influenced teams before and know how to guide others through clear expectations and accountability.
• You’re a strong communicator who can contribute confidently to executive-facing conversations and guide teams through change.
• You collaborate naturally across functions and know how to move work forward through influence.
• You’re comfortable in Excel and internal systems and use data to drive clarity and improvement.

Qualifications

• Proven track record of success in strategic account management, client operations, or multi-location support.
• Experience in a fast-paced, dynamic environment with a focus on client satisfaction and business growth.
• Strong interpersonal and communication skills, with the ability to build and maintain relationships with clients and internal stakeholders.
• Ability to analyze complex data and translate insights into actionable recommendations.
• Experience leading or influencing teams and guiding them through change.
• Proficiency in Microsoft Office, particularly Excel, and familiarity with internal systems and processes.

Skills

• Strategic account management and client operations experience.
• Data analysis and interpretation skills.
• Project management and organizational skills.
• Effective communication and collaboration abilities.
• Comfortable working in a fast-paced, dynamic environment.

Benefits

• Competitive base salary, bonus plan, and stock options, based on experience.
• Comprehensive health, dental, and vision plans.
• 401(k) retirement plan with company match.
• Paid maternity and parental leave benefits.
• Flexible spending accounts.
• Company-issued laptop.
• Daily subsidized lunch program (ours!)

Pay

The salary range for this role is between $60,000-$85,000 and is dependent on a number of factors, including but not limited to work experience, training, location, and skills.

Schedule

Full-time position with regional travel of approximately 25%.