Strategic Account Manager

Founded in 1967, ImageFIRST® is the largest national linen rental and laundry service specializing in healthcare. With the most HLAC-accredited facilities in the industry and a 97% customer retention rate, the company provides linen, patient gowns, scrubs, and inventory management to medical facilities nationwide. This Strategic Account Manager role is based in Detroit and requires up to 50% travel within the assigned territory.

About the Role

You will dedicate approximately 80% of your time to driving new business growth across hospitals, outpatient centers, and healthcare systems, while spending the remaining 20% providing strategic support to existing key accounts. The position calls for a proven background in solution-based B2B sales, a field-oriented, relationship-driven approach, and a passion for helping healthcare providers enhance the patient experience through clean, safe, and dependable textile and facility service solutions.

Responsibilities

• Proactively identify and develop new business opportunities within hospitals, health systems, ambulatory surgery centers, and large outpatient facilities.
• Strategically prospect and engage key decision-makers in departments such as infection control, environmental services, nursing, purchasing, and administration.
• Deliver consultative, needs-based presentations that demonstrate how ImageFIRST enhances compliance, patient satisfaction, and operational efficiency.
• Navigate complex, multi-stakeholder sales cycles to successfully close new business in alignment with monthly and quarterly objectives.
• Maintain accurate and up-to-date records of sales activity, pipeline progress, and account information within CRM.
• Serve as the primary point of escalation and support for major existing accounts in partnership with local service teams.
• Conduct regular site visits and quarterly business reviews to evaluate service satisfaction, strengthen relationships, and identify opportunities for account growth.
• Collaborate closely with Service and Operations teams to ensure exceptional customer experience and flawless service execution.
• Monitor account performance and retention risks, taking proactive measures to resolve issues and maintain long-term partnerships.

Qualifications

• Bachelor’s degree preferred; equivalent professional experience will be considered.
• Minimum of 5 years of B2B sales experience, ideally within healthcare, facility services, or other service-based industries.
• Demonstrated success in new business development, including prospecting, presenting, and closing deals with C-suite and operational leaders.
• Strong understanding of healthcare sales cycles and the ability to navigate complex decision-making environments using a value-based selling approach.
• Exceptional interpersonal, communication, and negotiation skills.
• Comfortable working in the field and traveling within the assigned territory (up to 50%).

Preferred Experience

• Experience selling outsourced services (e.g., laundry, janitorial, dietary, or environmental services) to healthcare providers.
• Familiarity with infection prevention, Joint Commission standards, or other healthcare compliance regulations.
• Proficiency with Salesforce or a similar CRM for tracking sales activity and pipeline management.
• Proven track record of 5+ years in B2B sales, with industry experience strongly preferred.
• Strong negotiation skills with the ability to influence decision-makers and close complex deals.

Required Competencies

• Be Respectful – Value all we come in contact with.
• Be Remarkable – Create a positive moment with every interaction.
• Be Safe – Keep ourselves and those around us safe.
• Be Honest – Be guided by truthfulness in all we do.

Benefits

• Weekly pay
• Medical, Dental, Vision insurance
• Pet, Legal, and Hospital Indemnity Insurance
• 401(k) with company match
• Paid Time Off package
• Paid Parental Leave
• Tuition Reimbursement
• Referral Program
• Great company culture
• Collaborative team environment