Strategic Account Manager

About the role

At Genetec you will be encouraged to ask questions, share your ideas and be independent. We believe that everyone's voice deserves to be heard, and we want you to learn and grow within your role to maximize your potential. Our global team of over 2000 diverse individuals is passionate about technology and embraces new ideas, even if it means risking failure. We are an inclusive, equal-opportunity employer proud to work with some of the coolest, smartest, and nicest people.

Responsibilities

• Develop the Account's business, its various stakeholders, their product selection, budgeting, and purchase decision-making processes; implement cross-selling, upselling, and account growth strategies
• Develop and implement business and marketing plans within the identified account to define objectives, goals, and programs
• Advance our Product Marketing, training, and R&D groups to ensure the strategic account's requirements are understood and considered in new product planning
• Expand and mature the Product Marketing Management & Marketing Communications teams to develop tailored sales tools and presentations for the Regional Sales Manager and other teams
• Become proficient in positioning Genetec’s capabilities relative to high-value potential end-user needs
• Position, promote, and identify strategies around the SC SaaS product line for named accounts and additional accounts
• Provide product demonstrations and commercial training to account stakeholders
• Uncover customer needs, identify cross-selling and upselling opportunities, assist in RFx responses, and prepare quotes and proposals
• Keep Genetec sales management informed of account activity, trends, and opportunities through existing communications
• Engage with the Commercial Team to develop account strategies, coverage, and follow-up
• Closely manage forecasts and achieve quotas
• Monitor and report customer satisfaction levels
• Update and maintain data in CRM or other applications
• Acquire, maintain, and report accurate and detailed knowledge of product, market, and competition
• Assist the Genetec Sales team with development, preparation, and delivery of sales performance reviews in accordance with the Genetec Channel Partner Program, including data analysis and performance against goals

Requirements

• College degree or equivalent experience
• 10+ years of high-tech sales experience, including national/strategic account management
• Excellent communication skills; ability to articulate clearly and effectively in person, over the phone, and in writing; strong presentation skills
• Excellent interpersonal and problem-solving skills; ability to work with minimal direction and translate broad directives into actionable tactics
• Understanding of large-company business practices; ability to influence and leverage company management and key contributors to achieve growth goals
• Ability to influence and gain consensus among multiple stakeholders in group purchase situations
• Ability to work cross-functionally and build relationships with core stakeholders
• Working knowledge and proficiency in Microsoft Word, Excel, and PowerPoint
• Acumen for understanding complex technology systems
• Proven sales achievement/track record
• Open to travel up to 50% of the time within California

Nice to have

• Security industry background
• IT and/or IP Security industry background

Benefits

• Attractive compensation package with 401K match
• Training and Tuition Reimbursement Program
• Work-life balance with a flexible working schedule