Strategic Account Manager

About the Role

The Strategic Account Manager within the Growth Strategy team is responsible for managing a portfolio of enterprise-level clients, developing strategic account plans, and driving long-term account success. This role involves building and maintaining strong client relationships, overseeing program strategy execution, and ensuring financial performance and client retention. You may also manage one or more Strategic Account Strategists.

Responsibilities

• Manage a portfolio of accounts, forecasting revenue, and creating growth plans as the primary client contact.
• Oversee Strategic Account Specialists, ensuring team performance, motivation, and financial success.
• Build and maintain strong, strategic relationships with enterprise-level clients and decision-makers.
• Develop deep product knowledge of Printful and Snow Commerce offerings to identify client solutions.
• Engage in consultative selling to understand client needs and offer tailored solutions.
• Develop strategic account plans to generate revenue from consumer transactions, services, bulk orders, and applications.
• Identify and pursue upsell, cross-sell, and new business opportunities with manager support.
• Collaborate with clients to align long-term goals and pitch customized growth strategies.
• Conduct regular account reviews to assess satisfaction, address concerns, and identify growth opportunities.
• Lead business planning sessions to evaluate client performance and develop growth plans.
• Educate clients on new features, products, and industry best practices to maximize ROI.
• Utilize data and analytics to track performance, identify trends, and drive decision-making.
• Proactively manage contract renewals, addressing issues and presenting value propositions.
• Work with cross-functional teams (product, marketing, support) to innovate and optimize client programs.
• Stay informed about e-commerce trends, competitor offerings, and emerging technologies.

Qualifications

• Bachelor’s degree in Business, Marketing, or related field; MBA is a plus.
• Minimum 5 years of experience in account management, business development, or strategic planning, preferably in e-commerce, merch-on-demand, or related industries.
• Strong interpersonal and communication skills, with the ability to build rapport and present to executive stakeholders.
• Results-driven mindset with a passion for exceeding targets and achieving sales goals.
• Excellent time management and organizational skills to prioritize tasks and meet deadlines.
• Proficiency in CRM software, Google Apps for Business, and Microsoft Office suite.
• Self-motivated, proactive, and able to work independently or as part of a team.
• Adaptability and willingness to learn about new products, technologies, and industry trends.
• Strong strategic and problem-solving abilities.
• Experience managing staff.

Requirements

• Based in Cincinnati, OH, or approved remote location.
• Travel up to 10%, varying by season.

Benefits

• Competitive pay and benefits: health, dental, vision, and life insurance.
• Unlimited PTO.
• 401k with company match.
• Personal and professional development opportunities.
• Energetic, collaborative work environment in Over-the-Rhine.

Pay

Salary range: $80,000–$115,000 plus 10% performance-based bonus.