Strategic Account Manager

About the role

Join a leading manufacturer in the automotive aftermarket industry known for delivering high-quality replacement parts and innovative solutions to customers across North America. With a strong reputation for operational excellence, customer service, and employee development, this organization offers the opportunity to collaborate with industry-leading retailers, distributors, and internal cross-functional teams to drive business growth and long-term success.

Responsibilities

• Manage a strategic retail account, serving as the primary point of contact for daily operations and long-term business initiatives
• Build strong relationships with customer merchandising, supply chain, logistics, and category management teams
• Drive account growth through business development, contract negotiations, pricing strategies, and new product introductions
• Collaborate with sales, marketing, finance, and operations teams to execute customer-specific growth plans
• Analyze forecasting, inventory management, profitability, and customer performance metrics to support strategic decision-making
• Lead implementation of promotions, product launches, training programs, and customer-facing initiatives
• Ensure service excellence through proactive communication, issue resolution, and KPI management
• Coordinate customer meetings, executive reviews, and special events while maintaining exceptional customer satisfaction

Qualifications

• 5+ years of experience in automotive aftermarket, retail account management, category management, strategic sales, or related industries
• Experience supporting large retail or distribution accounts preferred
• Strong background in customer relationship management, negotiations, and business planning
• Analytical mindset with experience in forecasting, inventory management, and profitability analysis
• Proficiency with Microsoft Office, CRM platforms, and customer analytics tools
• Excellent communication and cross-functional collaboration skills
• Bachelor's degree preferred
• Ability to work on-site in Memphis, TN and travel as needed

Benefits

• Competitive base salary + performance-based bonus opportunities
• Company vehicle provided
• Annual stock grant program
• Opportunity to work with a high-profile strategic account and make a direct business impact
• Collaborative environment with exposure to sales, marketing, supply chain, and executive leadership
• Strong long-term career growth potential within a stable, industry-leading organization