Strategic Account Manager

Full Time, Remote As a Strategic Account Manager, you’ll be the primary point of contact for managed accounts, including some of the most popular app makers on the App Store and Google Play, helping to ensure our members are getting the most out of Appfigures, building long-term relationships, and driving revenue growth through retention. In this position you’ll be working with our sales, support, and product teams. Our market insights and weekly news are read by thousands of people all over the world, and are cited by popular publications. Apply for this Position What You'll Do Here Serve as the lead point of contact for all managed accounts matters and cultivate trusted advisor relationships with our members as well as their stakeholders.Develop clear understanding of customer business models and use cases; analyzing customer data and developing strategies to improve customer retention and increase revenue.Increase user retention by ensuring that members are aware and familiar with our solutions, including onboarding, ongoing training, etc.Stay up to date on new features and get members excited about upcoming announcements.Work closely with sales and customer support to identify opportunities for upselling and developing new business with existing customers.Manage inbound sales opportunities from discovery calls to customized demos, and presentations.Perform annual account reviews, audits with users to help them get the maximum value out of Appfigures. What We’re Looking For At least 2-3 years of account management (or similar) experience working with a SaaS/analytics product or in mobile.Experience working in with data and analytics - doesn’t shy away from diving into the numbersProven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detailStrong Communication skills. Even Better Familiar with CRM software (e.g. Salesforce, Hubspot, Pipedrive)Proficient with spreadsheets software (excel, Google Sheets)Experience with mobile-first companies Benefits Excellent medical, dental, and vision plans401KPlenty of paid time offExcellent gearPre-tax benefits, subsidized gym memberships, and moreA dynamic work environment with a flexible work scheduleCompany sponsored outings