Strategic Account Manager (6022)

Description

The Strategic Account Manager is responsible for driving sustainable growth with a portfolio of assigned accounts by cultivating deep strategic partnerships, identifying and capturing expansion opportunities, and leading cross-functional efforts to deliver high-value customer solutions. This role serves as the primary point of contact and trusted advisor for senior client stakeholders, aligning Radiant Road & Rail capabilities with each customer’s evolving supply chain needs.

Key Responsibilities

• Maintain and develop relationships with established accounts, with a focus on deepening partnerships and consistently expanding revenue, volume, and margin.
• Serve as a trusted advisor to customers’ senior and middle management, delivering ideas, strategies, and transportation solutions that create clearly defined value.
• Proactively identify and pursue cross-sell opportunities across Radiant divisions and service lines.
• Represent the Company at industry events, transportation associations, and networking forums.
• Lead cross-functional efforts – including logistics service partners – in evaluating customer requirements and designing tailored solution options.
• Develop and deliver compelling, detail-rich proposals and presentations that articulate the business case for Radiant services.
• Leverage strong business case analysis and consultative selling skills to convert qualified opportunities into long-term client relationships.
• Clearly identify current and future customer needs and present relevant transportation solutions that address them.
• Build strong working relationships with internal teams critical to customer success, including IT, Operations, Pricing, Accounting, and Finance.
• Contribute input to senior management on the development of corporate and divisional strategic goals, including volume, margin, and revenue targets.
• Support the development and execution of Radiant Road & Rail’s long-term strategic vision.
• Perform other duties and assignments as required.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s or Associate’s degree in Logistics, Business, Marketing, or a related discipline is a strong asset.
• Minimum 3 years of account management experience; experience in Transportation and Logistics preferred.
• Comprehensive understanding of the North American transportation industry, including domestic and cross-border highway, intermodal, and logistics.
• Strong knowledge of IT-based, end-to-end supply chain solutions management.
• Proficient in Microsoft Office Suite (Outlook, Excel, Word).
• Unwavering commitment to delivering superior, timely customer service to both internal and external stakeholders.
• Excellent interpersonal, verbal, and written communication skills.
• Strong problem-solving and decision-making capabilities within a collaborative team environment.
• High organized with the ability to manage multiple priorities effectively.
• Strong negotiation and deal-closing skills, with assertiveness and diplomacy to close complex and profitable agreements.
• Forward-thinking, creative, innovative, and entrepreneurially minded.
• Able to travel domestically and cross-border required.

Work Schedule & Environment

Standard full-time schedule of 8 hours per day, inclusive of requisite meal and rest breaks. Consistent on-time attendance and preparedness are expected; coverage arrangements required when absent. Climate-controlled office environment with moderate noise levels. Occasional travel to customers’ places of business. Standard office physical demands: sitting, walking, keyboarding, and use of close and distance vision.

Compensation & Benefits

Salary Range: $70,000 - $75,000 plus commissions. Starting pay is based on multiple factors, including but not limited to education, work experience, skills, and job-related knowledge. Pay ranges may be modified in the future. Additional Compensation: Commission eligibility. Featured Benefits: Medical, Dental, and Vision insurance (employee and family coverage), Company-paid basic life insurance, Short-Term & Long-Term Disability insurance, Health Savings Account with company contributions, Flexible Spending Account options, 401(k) retirement savings plan with 3.5% employer match, 80 hours of front-loaded Sick Pay, 80 hours of Vacation Pay annually, with increases based on tenure, 8 paid holidays per year, Employee Assistance Program (EAP).