Strategic Account Management Senior Executive (Enterprise Accounts)

Who are we?

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission-critical solutions across Lending, Payments, and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

About the role

As a Strategic Account Management Senior Executive, you will focus on managing and growing strategic accounts for existing customers within the Corporate Lending solutions. You will use a consultative approach to ensure customer satisfaction, retention, and expansion by addressing their specific needs and challenges.

Responsibilities & Deliverables

• Develop and manage a strategic account plan for existing customers to ensure customer satisfaction and retention.
• Identify opportunities for account growth and work to expand the relationship with existing customers.
• Analyze the financial position and challenges of existing customers to determine the most effective account management approach.
• Understand market drivers and collaborate with both the client and internal stakeholders to overcome potential impediments.
• Use a consultative approach to develop account plans and identify specific needs for each customer.
• Ensure customer needs are met and address any issues or concerns promptly.
• Maintain appropriate account management activity to ensure a healthy pipeline of opportunities.
• Ensure and maintain accurate account forecasting data in the sales reporting system for effective opportunity management and reporting.
• Develop and maintain strong relationships with key stakeholders within existing customer accounts.
• Participate in user group meetings and trade shows as approved.
• Stay abreast of current industry trends, competitors, and new company products and services.
• Perform other duties as assigned.

Required Skills And Experience

• History of proven successful account management experience representing enterprise software, SaaS, or FinTech solutions.
• Experience managing relationships with C-level executives.
• Significant knowledge of Corporate Lending solutions and Domain.
• Relationship and consultative account management experience.
• Ability to acquire in-depth knowledge of a client’s business, identifying challenges and opportunities, and positioning solutions to address those needs.
• Demonstrates deep product and industry knowledge, including market trends and competitive intelligence.
• Exceptional written, verbal, and interpersonal communication skills with stakeholders.
• Superior presentation skills.
• Ability to present compellingly and negotiate complex deals.
• Proven ability to articulate value proposition and ROI.
• Proven ability to manage accounts with multiple decision-makers.
• Proven ability to manage internal resources to support the account.
• Proven record of building and managing account plans and achieving/exceeding targets.
• Proven record of matching customers’ needs with solutions.
• Responsive, reliable, and results-oriented.

Education

Bachelor’s degree or equivalent experience.

Benefits

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

• Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
• Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.
• Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
• Sustainability: Benefit from paid time off for volunteering and donation matching.
• DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).
• Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
• Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.

Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.