Strategic Account Director | Enterprise Technology & Strategic Growth

About the role

At Echez, we connect exceptional talent and technology-enabled capabilities with global organizations driving innovation, growth, and business transformation.

This is a senior, high-impact role for someone who understands how complex enterprise organizations buy, how executive relationships are built, and how strategic accounts are expanded over time. As Strategic Account Director, you will own the strategic and commercial relationship with key enterprise customers. You will be responsible for protecting existing revenue while identifying, developing, and closing new opportunities across business units, geographies, and Echez's technology-enabled service offerings. This is not a day-to-day account coordination role. We are looking for someone who can operate at the executive level, build trusted relationships, identify whitespace opportunities, navigate complex organizations, and turn strategic relationships into measurable revenue growth.

Requirements

• 10–15+ years of experience in enterprise technology, consulting, professional services, managed services, BPO/KPO, or related environments.
• Proven success managing and growing multimillion-dollar enterprise accounts.
• A demonstrated track record of generating expansion revenue through upselling, cross-selling, renewals, and strategic account development.
• Strong experience navigating complex enterprise organizations and engaging senior business and procurement stakeholders.
• Experience with complex contracting, renewals, SOWs, and multi-year commercial negotiations.
• Strong commercial and financial acumen across pricing, margins, forecasting, pipeline management, and account planning.
• Microsoft ecosystem experience and an established Microsoft network are strongly preferred.
• Executive presence, strong communication skills, and the ability to build credibility with senior stakeholders.
• Entrepreneurial and hands-on mindset, with the ability to operate independently in a lean, growing organization.

Responsibilities

• Develop and execute strategic account plans focused on revenue growth, profitability, retention, and expansion.
• Build relationships with senior executives, decision-makers, procurement stakeholders, influencers, and business-unit leaders.
• Map complex customer organizations and identify decision-making structures, budget cycles, strategic priorities, and growth opportunities.
• Identify and pursue expansion opportunities across Brand Protection, Partner Management, Demand Generation, AI-enabled services, and other relevant capabilities.
• Lead renewals, expansions, change orders, and new SOW opportunities in partnership with Solutions, Finance, Technology, and Operations.
• Own commercial strategy, pricing, and negotiations while protecting agreed gross-margin objectives.
• Maintain strong account intelligence around organizational changes, competitive activity, procurement initiatives, RFPs, and emerging technology priorities.
• Build and maintain a strong expansion pipeline and provide accurate forecasts and opportunity plans.
• Partner directly with Echez leadership on executive-to-executive engagement and strategic customer development.
• Grow strategic account revenue.
• Protect and expand strategically important business.
• Build a strong pipeline of qualified expansion opportunities.
• Create and close new commercial opportunities.
• Expand relationships across business units and decision-makers.