Story Land - Security Screener (Seasonal)

Job Duties & Responsibilities

• Operate metal detectors and conduct thorough bag checks to ensure no unauthorized items enter the park
• Maintain a courteous and professional demeanor while interacting with guests during the screening process
• Monitor and report any suspicious activity or security breaches to the appropriate authorities
• Aid in emergency situations by following established protocols and providing clear instructions to guests and staff
• Resolve guest concerns or issues related to security in a calm and efficient manner
• Collaborate with other security hosts to ensure a coordinated and effective response to incidents
• Maintain accurate records of incidents, security checks, and any items confiscated during the screening process
• Prepare detailed reports as required by park management
• Work closely with other security personnel and other hosts to ensure a safe and enjoyable environment for all guests
• Participate in regular training sessions to stay current on security protocols and procedures
• Provide excellent customer service by assisting guests with directions, information, and any other needs they may have
• Uphold the park's standards of hospitality and ensure a positive experience for all visitors

Requirements

• Must be at least 18 years of age to comply with New Hampshire Child Labor Laws
• Must have reliable transportation to and from your scheduled shift
• Must possess a valid driver’s license and a good driving record
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Must have the ability to comprehend and carry out verbal and written instructions
• Must have the ability to apply knowledge of security methods, procedures, interviewing, listening, and note-taking techniques for specific situations
• Must be able to deal fairly, objectively, and courteously with the public without regard to race, ethnicity, religion, or political beliefs
• Must be able to analyze people and/or situations quickly and calmly and take appropriate actions in a quick and effective manner
• Must be able to operate a variety of electronic equipment, such as cameras, radios, personal computers, or other communication devices
• Must be able to professionally and calmly deal with stressful and/or tense situations
• Must be able to collaborate with other hosts, external first responders, and emergency personnel during emergency situations

Physical Requirements

• Ability to stand, walk, and remain on feet for majority of the workday
• Frequent stooping, twisting, kneeling, bending, squatting, or reaching above shoulders
• Ability to walk, stand, or run on uphill, downhill, or uneven surfaces
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
• Good visual acuity, night vision, and peripheral vision
• Ability to see details of objects that are more than a few feet away

Working Conditions

• Based in an outdoor park setting with some exposure to indoor environments
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain and other weather conditions
• Subject to a variety of stressful emergency situations involving people or property
• Subject to frequent interruptions, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments