Story Land - Retail Games Host (Seasonal)
Roles & Responsibilities
Convey a fun and positive attitude that creates an inviting atmosphere for guests
Initiate conversations with guests as they pass by and encourage them to play
Provide clear and accurate explanations of game rules to players, as needed
Utilize Point of Sale (POS) equipment to accurately record financial transactions
Monitor, stock, and inventory game prizes
Provide encouragement to players but never assist them with winning
Maintain assigned game area in a neat, organized, and clean manner
Promptly notifies supervisor if there is a serious guest complaint or issue
Keep daily record of games played and number of guests playing
Report any game malfunctions to A/V or Maintenance Departments
Promptly escalate any maintenance issues, safety hazards, or emergencies to the proper authorities
Protect guest belongings, turn in lost and found items immediately
Assist with deliveries, as needed
Requirements
Must be at least 14 years of age to comply with New Hampshire Child Labor Laws
Ability to work flexible schedule, including evenings, weekends, and holidays
Must have reliable transportation to and from work for your scheduled shift
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Ability to follow direction, multi-task, and work as part of a team as well as independently
Physical Requirements
Ability to stand, walk, stoop, twist, kneel, bend, or squat for long periods of time
Ability to remain on feet for majority of the workday
Ability to climb or descend stairs for some game facilities
Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
Ability to consistently use hands to grasp, control, move objects/tools
Ability to see differences between colors and brightness
Ability to see details of objects that are more than a few feet away
Working Conditions
Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain and other weather conditions
Frequent exposure to loud noise levels, flashing lights, and heavily populated environments
Some exposure to dust and cleaning chemicals