Retail Coordinator ice! Seasonal

Job Number: 26096835 | Full Time | Non-Management | On-site: 1501 Gaylord Trl, Grapevine, Texas, 76051

About the Role

Assist in coordinating the operation of all Special Events or Leisure Experience (i.e., ICE!, Best of Florida Christmas, SummerFest, etc.) activities. Check the status of operation, lighting, AV, cleanliness, system operation, and correct any aesthetic deficiencies. Follow through with training guidelines to support the direction of the Special Events Manager and Assistant Managers. Monitor and assist with training for all Special Events employees.

Learn and operate software systems used in events (i.e., ticketing, retail, inventory, space usage, etc.). Resolve financial, inventory, and numeric discrepancies. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; verify uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards.

Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.

Responsibilities

• Assist in coordinating Special Events or Leisure Experience activities.
• Monitor operation status (lighting, AV, cleanliness, system operation) and correct deficiencies.
• Follow training guidelines and support Special Events Manager and Assistant Managers.
• Train and assist Special Events employees.
• Operate event software systems (ticketing, retail, inventory, space usage).
• Resolve financial, inventory, and numeric discrepancies.
• Adhere to company policies and procedures; report safety concerns.
• Maintain professional appearance and confidentiality.
• Welcome and assist guests according to company standards.
• Communicate professionally with guests and team members.
• Support team goals and quality assurance standards.
• Recommend improvements for efficiency, productivity, and safety.
• Stand, sit, or walk for extended periods or entire shifts.
• Move, lift, carry, push, pull, or place objects up to 25 pounds without assistance.
• Perform other reasonable job duties as requested.

Requirements

• High School diploma or G.E.D. equivalent.
• At least 1 year of related work experience.
• No supervisory experience required.
• No license or certification required.

Benefits

At Gaylord Hotels, you join a portfolio of brands with Marriott International, offering opportunities beyond traditional hotel roles. Enjoy career growth, unique experiences, and a supportive environment that values diversity and inclusion.