Store Trainer

Job Summary

Captures the essence of the role within the company.

Essential Duties And Responsibilities

• Works in conjunction with upper management to train and develop partners.
• Conducts retail partner on-boarding and introduces new hires to Company policies, procedures, people, and culture.
• Collaborates with retail management to identify partners in need of training and to ensure all necessary training modules are completed.
• Remains current on Company policies, procedures, business initiatives, and technologies.
• Receives teaching materials from corporate and conducts training sessions covering a wide variety of areas such as on-the-job training, refresher training, etc.
• Reports progress of partners during training periods to management.
• Aids partners with problems concerning position specific tasks by providing suggestions to management to improve work procedures.
• Works with front end partners to provide a friendly and customer service-oriented attitude by making on-the-spot corrections as needed.
• Ensures the store is presentable for the customer shopping experience.
• Maintains clean, safe, and sanitary working and shopping environment by adhering to Company safety procedures.

Knowledge, Skills And Abilities

• Intermediate understanding of Company checkout policies and procedures.
• Intermediate knowledge and compliance of state laws regarding the sale of alcohol, tobacco, and lottery, as applicable.
• Intermediate knowledge of anti-money laundering and other government regulations relating to monetary transactions.
• Strong organizational and time management skills required.
• Ability to motivate others and work well with a team.
• Must be detail-oriented.
• Ability to evaluate partner performance and make corrections as needed, in a tactful manner.
• Ability to learn new processes and transfer knowledge to others.
• Ability to perform basic Microsoft Office functions.
• Ability to maintain confidentiality regarding sensitive information.
• Ability to effectively communicate (in written and verbal form) with customers and partners.

Education, Experience And Qualifications

• A high school diploma or GED and one or more years of related experience required.
• Health Insurance Portability and Accountability Act (HIPAA) certification required.
• Food Handler certification required.
• TABC/LACT/AATC certification required where applicable.
• Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy.

Physical Demands

• Continuously required to use close vision, distance vision, depth perception or the ability to focus.
• Frequently required to talk and hear.
• Frequently required to use hands for reaching, touching or handling.
• Frequently required to use fine finger movements (ex. sorting and typing).
• Frequently required to sit for long periods of time.
• Occasionally required to push, pull, maneuver or lift objects up to 40 lbs.
• Occasionally required to bend, kneel or squat.
• Occasionally required to stand or walk.

Work Context And Environment

• Work is generally performed in a retail store.
• Occasionally exposed to extreme cold conditions (non-weather).
• Occasionally exposed to extreme heat conditions (non-weather).
• Occasionally exposed to wet, slippery or damp conditions.
• Quiet to moderate noise level.