Store Team Lead

About the role

As a Team Leader at Wild Fork, you will support store leadership by overseeing daily operations, delegating tasks, monitoring team performance, and ensuring store objectives are met. You will foster collaboration within the team, bring innovative strategies to increase productivity, and provide a Personal Chef experience to all guests while training sales leaders to do the same.

Our Values

• Determination
• Simplicity
• Availability
• Humility
• Sincerity
• Discipline
• Ownership

Competencies

• Training
• Salesmanship
• Leadership

Responsibilities

• Brand Experience: Deliver best-in-class customer service and a Wild Fork Personal Chef shopping experience. Ensure all team members have the knowledge and confidence to provide exceptional service. Be a subject matter expert in all product categories and train team members accordingly. Act as a Brand Ambassador, demonstrating passion for people and customers. Handle customer complaints in partnership with Customer Service and QA as outlined in SOPs. Ensure adherence to company policies and guidelines.
• Leading People: Conduct on-the-job training for new hires, ensuring they complete onboarding, online learning, and product knowledge training. Collaborate with the Store Sales Leader (SSL) to schedule 2 weeks of shadowing and training for new joiners. Lead continuous training programs (e.g., Chew on This, Wild Chef, Product Training). Attend marketing and product training calls, and ensure all employees receive detailed information on upcoming campaigns and events. Evaluate employee performance and identify training needs with the SSL. Supervise and motivate Sales Leaders to perform their best.
• Operational Excellence: Assist the SSL in planning and implementing strategies to attract customers. Coordinate daily customer service operations, including sales processes, orders, and inventory. Track progress toward weekly, monthly, quarterly, and annual objectives. Serve as the SSL’s support in their absence, monitoring sales, KPIs, inventory, money handling, marketing campaigns, pricing, and operational tasks. Maintain store inventory and communicate stock levels to the team and customers. Execute other related duties as assigned.

Qualifications

• Enjoy interacting and engaging with customers and team members.
• Ability to multitask while remaining attentive to customers and flexible to business needs.
• Availability to work a flexible schedule, including early mornings, evenings, weekends, and holidays.
• Work with integrity as part of a team toward a shared vision while respecting others' opinions.
• Take initiative and collaborate with the SSL on implementing new ideas.
• Preferred systems capabilities: SAP, Order Management Systems, Microsoft Office.
• High school degree or GED preferred.
• Previous retail supervisory experience preferred.
• Wild Fork experience for a minimum of 6 months (for internal candidates).

Physical Demands and Work Environment

• Physically able to exert up to 50 pounds of force.
• Occasional exposure to extreme temperatures (e.g., walk-in freezers).
• Stand/walk for up to 8-10 hours.
• Frequent movement within the store to access various departments, areas, and products.

Pay

Hourly compensation: $24.

Benefits & Perks

• Medical, Dental & Vision Insurance
• 401k Retirement Plan
• Higher Education Programs
• Vacation Time, Paid Holiday & Birthday PTO
• Monthly Bonus Potential
• WF Unlimited: Free Shipping
• Chew On This: One giveaway product a month
• Wild Chef: Monthly allowance to shop in our store