Store Support

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot, or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions.

Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management, or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction.

Individuals in these positions must work cooperatively with other Associates, vendors, and carriers, and productively with little or some supervision. They must be detail-oriented and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates, and remain focused on store-specific business objectives while supporting key operational responsibilities.

Roles

• Office Associate
• Order Fulfillment Associate
• Lot Associate
• Customer Service Representative

Responsibilities

• Ensure an outstanding customer order fulfillment experience
• Assist customers in the lot or with administrative services
• Direct customers to store departments or merchandise
• Answer customer questions on product order status
• Handle cash management and program compliance
• Work cooperatively with other Associates, vendors, and carriers
• Operate productively with little or some supervision
• Maintain a high level of integrity and attention to detail
• Respond to operational concerns of all associates
• Support key operational responsibilities while focusing on store-specific business objectives