Store Supervisor VDOT

About the role

The Store Supervisor ensures the shop meets customer service, inventory management, and paperwork expectations while supervising store personnel.

Responsibilities

• Provide quality customer service, including:
  • Attention to detail
  • Meet and greet customers
  • Review supplied requisition forms for completeness (signatures, timestamps, part numbers, descriptions, and quantities)
  • Answer questions regarding parts availability
  • Ask appropriate questions to ensure correct parts are researched and provided
  • Inspect equipment in the shop to assist in parts research if necessary
  • Research parts for procurement using vendor/manufacturer websites, publications, equipment manuals, microfiche, etc.
  • Answer all messages (phone/email) in a timely fashion
  • Contact vendors for pricing and place orders
  • Inform customers when requested parts are available
  • Contact Counter/Driver personnel for emergency parts pickups as required
  • Provide past sales research as requested using the inventory system
• Check parts availability at all MANCON locations using the inventory system
• Contact other MANCON locations to request transfers of parts or obtain parts information
• Review the Product Group Catalog to ensure requested items are approved for purchase
• Review, familiarize with, and adhere to:
  • Product Group Catalog
  • Policy and Procedures Manual
  • MANCON’s SOPs, Supervisor Manual, and Safety Manual
• Produce and review required reports:
  • Ensure timely completion of all items on the supervisor’s checklist
  • Generate, distribute, copy, and file all invoices for material issued to VDOT
  • Produce the daily Ticket Summary report and attach copies of all invoices for VDOT
  • Generate the Flat File Fix report, review, and correct identified errors in the inventory system
  • Generate and review the SLA Failure Item Detail Report; review all failed items to determine if stocking level changes are needed based on past 12 months of sales history
  • Generate, review, and correct items identified on the PT/OP Bin check report
  • Produce and process the Reorder report
  • Generate, review, and correct the No Min/Max report
  • Generate and review the Inactive Item Report; take action on items as appropriate
  • Pull and provide copies of Vendor Invoices as requested for VDOT’s Quarterly Compliance review
  • Produce and provide backup for all Credit Card purchases to corporate
• Data entry requirements:
  • Ensure all completed customer requisitions are properly invoiced in the inventory system
  • Ensure all vendor receiving documents are properly entered in the inventory system
  • Ensure all inventory transfer requests are properly entered in the inventory system
  • Generate new item numbers in the inventory system following published guidelines
• Inventory management requirements:
  • Perform and report weekly inventory cycle counts
  • Perform system research on all cycle count discrepancies
  • Monitor and review inventory Bin assignments for accuracy
  • Review item sales history to ensure proper Stock Sources are set
  • Meet with VDOT representatives to discuss future stocking level requirements
  • Process transfer requests from other MANCON locations
  • Perform Wall-to-Wall inventory at the site when notified, following established procedures
• Other requirements:
  • Follow established guidelines for vehicle and equipment maintenance
  • Provide 24-hour support at the VDOT location during emergencies
  • Travel to locations to pick up parts
  • Train forklift operators
  • Assist with inventory research projects as requested
  • Participate in the SCM continuing training program
  • Supervise assigned store personnel

Requirements

• 1 year of computer experience
• 5 years of auto or heavy-duty truck parts experience
• 1 year of inventory experience
• 1 year of customer service experience
• 24-hour availability
• Valid driver’s license with 2 years of driving experience
• Obtain and maintain forklift license
• Obtain and maintain P1 or P2 ASE Certification

Preferred Qualifications

• Delivery Driver experience
• Supervisory experience

Physical Requirements

• Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects
• Essential physical tasks: Driving, lifting, reaching, sitting, standing, stooping, walking
• Work environments: Storerooms and warehouses with uncontrolled temperatures, dirt, dust, or damp conditions; vehicles traveling to sites

Pay

The compensation range for this position is $19.00 to $27.00 per hour. Placement within this range will be based on relevant experience, certifications, and/or demonstrated skills.